Management & Operations

Transit GM Q&A: What are you doing to provide comprehensive training to both drivers and maintenance staff?

Posted on October 11, 2017

Mark Donaghy, CEO

Greater Dayton RTA

Dayton, Ohio

In today’s challenging operating environment, a commitment to continuing education is a necessity if we are to achieve our mission. In Dayton, we have started at the policy level by investing in seven professional positions to lead training efforts in the Transportation and Fleet Maintenance and Maintenance-of-Way departments at RTA. Our Longworth Campus renovations include expanded training facilities and upgrades in technology for the classrooms. Additional investments include adoption of nationally recognized programs, such as the Smith System, an apprentice program with Sinclair Community College, introduction of focused supervision, and KPI data to assess and personalize individual operator and technician training needs.

Jeffrey C. Arndt, President/CEO

VIA Metropolitan Transit

San Antonio

Investments in innovation, service enhancements, and emerging technologies have spurred ongoing advancements in VIA products and services, including a new CNG fleet and mobile ticketing app. Training initiatives that align with our values of Accountability, Customer Focus, and Teamwork ensure that quality of service is maintained during this period of growth. VIA’s NOVA Bus New Vehicle Implementation Training and VIA goMobile Fare Media Training are among key initiatives designed to support VIA operators and maintenance staff.

Ray Friem, Executive Director

Metro Transit

St. Louis

The first step is identifying the outcome you hope to achieve. Break actions down into technical, safety, and customer service components so they can be used to create the training materials. Focus on specific training details, not generalities, to support individual success within roles. The final step is the feedback component. Measure outcomes, determine outcome trends that are not as successful as the agency would like, and gather feedback so trainers can review and improve the training materials.

View comments or post a comment on this story. (0 Comments)

More News

NJ Transit to ease overcrowded trains, confirms Corbett as exec. director

Twenty railcars will be put back in service that had been waiting to have Positive Train Control equipment installed, with the agency also planning to lease another 20 railcars from the Marlyand Transit Administration.

National Express Transit to operate San Joaquin RTD services

Effective April 29, 2018, NEXT will be responsible for managing operations, scheduling, staffing and maintenance of the region-owned fleet.

Otto to manage WSP transportation operations across four states

Responsible for strategic business growth across the four states plus Western Missouri, and the Kansas City metropolitan area.

MTA honors 34 NYC Transit employees for heroism, service

NYCT President Andy Byford presented the annual Medals of Excellence to transit employees, including the Department of Subways, Department of Buses, and Staten Island Railway.

Trans/Air announces passing of co-founder

C. Richard Lehnert Sr. started Trans/Air with his brother Ed in 1979 in Dallastown, Pa., to supply bus air conditioning to the newly developing people transportation industry.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment


Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Luxury Coach & Transportation

Please sign in or register to .    Close