News Tagged With: customer-survey
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November 12, 2013

NJ Transit: Two-thirds of customers surveyed report high satisfaction

Customers rated overall service as above average with a score of 6.4, matching the survey high set during the third quarter of FY13 and nearly reaching the agency’s annual goal of 6.5.


December 6, 2012

D.C. Metro gets high marks in customer survey

The Voice of the Customer report surveyed rail and bus riders about customer satisfaction, reliability, safety, cleanliness and customer service. 87% of bus and 86% of rail riders rated high satisfaction with security. 79% of bus and rail riders reported a high likelihood to recommend Metro to a friend.


May 9, 2012

NJ Transit unveils customer satisfaction results

Rail customers gave the agency an overall score of 5.3, a significant increase from last quarter’s score of 4.1. Customers ranked fares, mechanical reliability, the handling of service disruptions and information during service disruptions as the most important attributes that need improvement.


August 4, 2011

Lateness is No. 1 complaint for Maryland transit riders

A new survey of about 6,700 riders found that lateness topped all other concerns such as rude drivers, missed stops and dirty vehicles. Improved communications with riders who lodge complaints was one of the recommendations issued to the Maryland Transit Administration.


April 21, 2010

Web Extra: Calif. Bay Area agencies improve paratransit services

The Alameda County Transportation Improvement Authority recently conducted a survey of its paratransit customers who reported that overall, services had improved over the last two years. In addition, the City of Alameda has launched a new paratransit shuttle.


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