March 5, 2013
The contracts provide a new approach for determining when a paratransit vehicle is “late," as the contractor managing the scheduling and dispatching functions will share performance incentives and disincentives with the contractors delivering the service to customers.
August 17, 2011
MetroAccess has stopped seeing double-digit percentages of ridership growth after increasing fares and tightening eligibility requirements. Some say the policy changes are too restrictive and are hurting riders.
The new contract, which was effective July 1, 2011, extends MV's term for an additional two years and represents more than $216 million in annual revenue.
September 16, 2010
Former FTA Chief Counsel Patrick W. Reilly was appointed to lead an inquiry, which will help MV determine how it can go beyond its legal responsibilities in an effective way to provide additional protections to passengers.
December 16, 2009
Will implement new pilot program in early 2010, which will integrate more interactive training techniques, emphasize service enhancements such as door-to-door service, EZ-Pay, and the use of GPS and other technology.
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