News Tagged With: metroaccess
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February 10, 2014

D.C. Metro paratransit fear outcome of higher fares

The transit authority has not proposed any changes in the formula that sets their paratransit rates, but many MetroAccess riders have said they would prefer that the formula did change because they expect their fares to go even higher.


March 5, 2013

D.C. Metro shifts paratransit contract model to improve service quality

The contracts provide a new approach for determining when a paratransit vehicle is “late," as the contractor managing the scheduling and dispatching functions will share performance incentives and disincentives with the contractors delivering the service to customers.


August 17, 2011

D.C. paratransit restrictions slow growth

MetroAccess has stopped seeing double-digit percentages of ridership growth after increasing fares and tightening eligibility requirements. Some say the policy changes are too restrictive and are hurting riders.


August 17, 2011

D.C. Metro renews MV for paratransit service

The new contract, which was effective July 1, 2011, extends MV's term for an additional two years and represents more than $216 million in annual revenue.


September 16, 2010

MV opens inquiry to improve D.C. MetroAccess hiring, training

Former FTA Chief Counsel Patrick W. Reilly was appointed to lead an inquiry, which will help MV determine how it can go beyond its legal responsibilities in an effective way to provide additional protections to passengers.


December 16, 2009

D.C. Metro to review paratransit driver training

Will implement new pilot program in early 2010, which will integrate more interactive training techniques, emphasize service enhancements such as door-to-door service, EZ-Pay, and the use of GPS and other technology.


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