Metro Magazine

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TTC plan puts ‘customer at center of all it does’

By passenger volume, the TTC is North America’s third-largest transit system. Photo: TTC

The Toronto Transit Commission developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.

Knoxville Area Transit bolsters service, safety and outreach efforts

Now into year three of a Five-Year Improvement Plan, KAT has increased service levels on 14 of...

KAT has increased service levels on 14 of 23 regular fixed routes, along with restructuring three downtown trolley routes following extensive public input. During this same period, KAT has continued to emphasize the importance of safety throughout the organization, adding pedestrian awareness stickers to driver work stations, and limiting speeds in high-pedestrian areas, resulting in a 20% reduction in preventable accidents over three years.

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