The Toronto Transit Commission developed a five-year plan that put the customer at the center of all that it does, from service planning to service delivery, including a new station management model, customer charter, fleet and infrastructure renewal, and how it manages its people.
The agency covers four major cities, spanning 2,300 square miles and provides local, express, commuter, and bus rapid transit services.
KAT has increased service levels on 14 of 23 regular fixed routes, along with restructuring three downtown trolley routes following extensive public input. During this same period, KAT has continued to emphasize the importance of safety throughout the organization, adding pedestrian awareness stickers to driver work stations, and limiting speeds in high-pedestrian areas, resulting in a 20% reduction in preventable accidents over three years.
As part of its services, LAN will provide rail system guideway design, additions or modifications to existing guideway, signal system design, rail bridge engineering and inspection, station design, schedule modeling, and emergency railroad engineering services.
Culture isn’t about results, it’s about behaviors — leadership behaviors, employee behaviors, and customer behaviors. That was the takeaway at the Monday session “Executive Roundtable: Creating World Class Organizations – Leadership, Culture, Trust, Empowerment.”
“Be innovative and adapt” was the theme of Monday’s “Integrated and Innovative Mobility Management” session, as President/Executive Director of the Dallas Area Rapid Transit Gary Thomas led a three-person panel on the future of public transit.
Over the past five years, New Flyer conducted intensive research, development and testing to improve the design, performance, and technological advancement of the battery-electric Xcelsior bus.
As well as mobile barcode tickets, the multi-format platform facilitates the use of a variety of fare media, including contactless payment cards, smartcards, digital wallets, and more