Principles to be covered in the program, which will launch in early 2015, include employees understanding their role, communicating clearly, non-verbal communication, effective listening, conflict resolution and how to deal with difficult customers.
Originally spanning 2.1 miles, the first rail cars took Porteños between Plaza de Mayo and Plaza Miserere along a single line. Today, Subte has 83 stations along six different lines and an annual ridership of 310 million.
The Latin American nation said it would re-run the tender in late November under the same terms, the report said.
C-Tran has offered travel training in some form for years, but the agency recently hired Veronica Marti in 2013 to coordinate the program full-time. Marti often meets with riders as an introduction, and then accompanies them on one or more trips, offering guidance along the way.
Launched as an effort to better meet the community’s transportation needs, the new Flex service, which can deviate up to one mile off of its set route to pick up riders, operates as a hybrid between DART’s fixed-route buses and paratransit buses that provide door-to-door transportation to qualified riders through reservations made 24 hours in advance.
Participants will be taught how to get to and from the bus, important riding techniques, emergency procedures, and how to get to and from specific destinations.
City officials said when they identify another provider to take over the service's 35,000 monthly trips — which could be Calgary Transit — customers should notice no change, including in door-to-door service.
Riders can now board one of four three-car automated people movers at either the Coliseum Station or the Oakland International Airport Station and take the eight-minute ride at 30 mph.