NYCT launches 2nd phase of rider report cards

The Metropolitan Transportation Authority’s New York City Transit will launch the second round of its Rider Report Cards program this week with the surveying of Jamaica Line J Z riders.

The Rider Report Card program, which was initially begun in July 2007, asks subway customers to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for J Z service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to these lines.

The current round of report cards ask riders to grade the system based on the progress that has been made since the initial report cards were distributed.