Rail

NYCT launches 2nd phase of rider report cards

Posted on September 29, 2008

The Metropolitan Transportation Authority’s New York City Transit will launch the second round of its Rider Report Cards program this week with the surveying of Jamaica Line J Z riders.

The Rider Report Card program, which was initially begun in July 2007, asks subway customers to grade 21 specific areas of service from an A (Excellent) to an F (Unsatisfactory). Among the areas riders will grade include: car and station cleanliness, safety, security, quality of announcements, and the courtesy and helpfulness of front line customer service staff. Riders will also assign an overall grade for J Z service. From this list of 21 service attributes, riders are also going to be asked to rank the top three improvements they would like to see made to these lines.

The current round of report cards ask riders to grade the system based on the progress that has been made since the initial report cards were distributed.

 

 

 

 

View comments or post a comment on this story. (0 Comments)

More News

Bombardier to provide up to 175 trams for Brussels

The first firm order under this framework contract is for 60 Flexity trams and is valued at approximately $206 million.

Toronto's Metrolinx, Airport Authority team to study transit connections

The advancement of work to better integrate transit projects into Canada’s busiest airport will help connect the country’s second largest employment zone and reduce highway congestion.

Study finds untapped development potential around MBTA rail stations

Vacant and underutilized land surrounding 13 Gateway City commuter rail stations could house up to 230,000 residents and 230,000 jobs.

MBTA improves real-time information for subway service

Using more sophisticated data to generate better predictions, and train arrival times are now refreshed every six seconds.

Charlotte's new light rail extension increases rail ridership by 48%

With the opening of the extension, the LYNX Blue Line now connects one side of Charlotte to the other.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close