Long Island rail boasts high satisfaction numbers

Posted on February 12, 2009

Metropolitan Transportation Authority’s Long Island Rail Road (LIRR) received high marks on its 2008 Customer Satisfaction Survey, including a 95 percent satisfaction rating for train crew courtesy.

On board service categories received the highest approval ratings, with “Courtesy of Crew” leading, followed by “Safety from Accidents” (94 percent), “Heating During Cold Weather” (93 percent), “Overall Comfort of Trip” (93 percent) and “Train Interior Maintenance” (93 percent).

Ninety percent also expressed satisfaction with LIRR's on-time performance, which reached a best ever 95.14 percent in 2008 while it served a record number of passengers.

The results are based on a survey conducted by Abt SRBI Inc., in September and October of more than 9,000 peak and off-peak customers. Eighty-nine percent of those customers said they were satisfied with the overall quality of service provided by the LIRR.


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