Long Island rail boasts high satisfaction numbers

Posted on February 12, 2009

Metropolitan Transportation Authority’s Long Island Rail Road (LIRR) received high marks on its 2008 Customer Satisfaction Survey, including a 95 percent satisfaction rating for train crew courtesy.

On board service categories received the highest approval ratings, with “Courtesy of Crew” leading, followed by “Safety from Accidents” (94 percent), “Heating During Cold Weather” (93 percent), “Overall Comfort of Trip” (93 percent) and “Train Interior Maintenance” (93 percent).

Ninety percent also expressed satisfaction with LIRR's on-time performance, which reached a best ever 95.14 percent in 2008 while it served a record number of passengers.

The results are based on a survey conducted by Abt SRBI Inc., in September and October of more than 9,000 peak and off-peak customers. Eighty-nine percent of those customers said they were satisfied with the overall quality of service provided by the LIRR.


View comments or post a comment on this story. (0 Comments)

More News

L.A. Metro receives milestone 50th Kinkisharyo light rail vehicle

Currently, there are 38 Model P-3010 vehicles in service and the 50th car should be ready for revenue service by mid-December.

Amtrak bans Samsung Galaxy Note 7 smartphones

Faulty batteries on the phones that can overheat are blamed for fires around the world, prompting Samsung to issue recalls and stop production on the Note 7. The FAA has already banned the phones from all airlines.

DART adds 3 miles to Blue Line light rail system

Connecting an area known as the Education Corridor to downtown by light rail enables more people to discover the academic programs offered at the UNT Dallas, Paul Quinn College and Cedar Valley College.

LA Metro unveils new tunnel boring machine named Angeli

At the event Board Chair Fasana awarded TAP Cards to students who won contests to name the TBM and create an illustration for its tail shield.

Bombardier confirms progress on turnaround plan

The actions support the company’s efforts to build its earnings growth potential and highlight its focus on improving productivity, reducing costs, and optimizing its worldwide footprint to deliver increased value to customers and shareholders.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close