Long Island rail boasts high satisfaction numbers

Posted on February 12, 2009

Metropolitan Transportation Authority’s Long Island Rail Road (LIRR) received high marks on its 2008 Customer Satisfaction Survey, including a 95 percent satisfaction rating for train crew courtesy.

On board service categories received the highest approval ratings, with “Courtesy of Crew” leading, followed by “Safety from Accidents” (94 percent), “Heating During Cold Weather” (93 percent), “Overall Comfort of Trip” (93 percent) and “Train Interior Maintenance” (93 percent).

Ninety percent also expressed satisfaction with LIRR's on-time performance, which reached a best ever 95.14 percent in 2008 while it served a record number of passengers.

The results are based on a survey conducted by Abt SRBI Inc., in September and October of more than 9,000 peak and off-peak customers. Eighty-nine percent of those customers said they were satisfied with the overall quality of service provided by the LIRR.


View comments or post a comment on this story. (0 Comments)

More News

Bombardier to supply 4 more trams to Australia

The order is valued at approximately $18 million and is an exercise of an option included in a contract signed in 2011.

Texas' DCTA receives grant for A-Train Rail Trail

Once complete, the Lewisville Hike and Bike trail will run from DCTA’s Hebron Station all the way to the Highland Village/Lewisville Lake Station. Construction on the last portion of the Lewisville Hike and Bike trail is expected to begin in early 2016.

Metra prepares for winter weather with switch covers, heaters

Additionally, agency is continuing to repair and replace railcar doors that are prone to fail in winter conditions.

Alstom to supply Citadis trams to Lyon, France

The order, worth over $21 million, represents the exercise of an option on a contract signed in 2011.

XpressWest chosen to build Las Vegas-to-L.A. high-speed rail

The initial phase of the XpressWest project, which will link Las Vegas to Victorville, Calif., will cost $8 billion.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment



Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close