Rail

Long Island rail boasts high satisfaction numbers

Posted on February 12, 2009

Metropolitan Transportation Authority’s Long Island Rail Road (LIRR) received high marks on its 2008 Customer Satisfaction Survey, including a 95 percent satisfaction rating for train crew courtesy.

On board service categories received the highest approval ratings, with “Courtesy of Crew” leading, followed by “Safety from Accidents” (94 percent), “Heating During Cold Weather” (93 percent), “Overall Comfort of Trip” (93 percent) and “Train Interior Maintenance” (93 percent).

Ninety percent also expressed satisfaction with LIRR's on-time performance, which reached a best ever 95.14 percent in 2008 while it served a record number of passengers.

The results are based on a survey conducted by Abt SRBI Inc., in September and October of more than 9,000 peak and off-peak customers. Eighty-nine percent of those customers said they were satisfied with the overall quality of service provided by the LIRR.

 

View comments or post a comment on this story. (0 Comments)

More News

Ill. bill doubles fines for drivers who illegally cross railroad tracks

The legislation doubles the fines from $250 to $500 for a first offense and from $500 to $1,000 for a second or subsequent offense.

FTA's Flowers testifies on D.C. Metro rail safety oversight progress

Through a comprehensive Safety Management Inspection, three Safety Directives, two immediate action letters, and ongoing inspection and investigation activity FTA safety oversight is requiring WMATA to take numerous positive actions to improve safety for passengers and workers.

Siemens consortium to deliver 22 trains to Bangkok

Delivery of the first metro trains is scheduled in 2018, and the order will be completed in the following year.

Sacramento RT considering closing light rail line indefinitely

The agency opened its $44 million Green Line only four years ago; however, the line currently averages only 440 boardings a day with limited service, and costs RT $330,000 annually to operate.

L.A. Metro celebrates launch of Expo Line to Santa Monica

The 6.6-mile Expo extension runs from Culver City to Santa Monica and includes seven stations. Ridership on the new portion is projected to total 18,000 to 20,000 weekday boardings after the first year of service. The travel time from downtown L.A. to the Downtown Santa Monica Station is 48 minutes.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close