Rail

GO Transit increases on-time performance

Posted on May 24, 2011

Toronto's GO Transit customers arrived on time at their destinations 94 percent of the time in the last fiscal year, according to the most recent on-time performance statistics for GO Transit rush hour train service.

The 94 percent on-time performance for 2010-11 is up from 91.7 per cent in 2009-10. These new statistics were part of the GO Transit Quarterly Board Report, which were presented at the most recent Metrolinx Board meeting in April.

"GO is pleased to say that, even during winter months, our trains continue to get most of our customers where they need to be, on time," said GO Transit President Gary McNeil. "We have made track and maintenance improvements to reduce the length and the number of delays. Our focus is to improve the service for our customers as much as we can."

Other customer-focused improvements are also making an impact to the GO experience.

In November 2010, GO Transit launched its first-ever Passenger Charter, a set of five promises made to customers to improve their traveling experiences.

Each of these promises is graded in a report card, — characterized as key performance indicators (KPIs) — which is available for the public to read online at www.gotransit.com/promise.

In 2010-11, GO has also noted an increase in ridership of 1.2 percent, up to 57 million passengers from last year.

GO Transit is a division of Metrolinx, an agency of the Province of Ontario. GO is the interregional public transit system linking Toronto with the surrounding regions of the Greater Toronto and Hamilton Area.

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