Rail

Long Island Rail pilots wireless ticketing

Posted on August 17, 2011

[IMAGE]LIRR-Hand-HeldTicketMachine-crop-2.jpg[/IMAGE]The Long Island Rail Road (LIRR) is launching a pilot program using wireless, hand-held Ticket Issuing Machines (TIMS) that will allow customers to purchase tickets onboard trains with all major credit and debit cards, including Visa, MasterCard, Discover and American Express.

LIRR conductors assigned to trains running between Ronkonkoma and Greenport will be carrying an Apple iPhone 4 equipped with a PaySaber cradle device that uses an application designed by the agency that enables train crews to make credit and debit-as-credit card sales and print out tickets in one easy transaction. The device will be used to process onboard cash sales as well during the pilot program.

To save time and avoid higher, onboard fares, LIRR is urging customers to purchase tickets in advance at station ticket windows or Ticket Vending Machines (TVMs).

Customers who opt to buy tickets onboard will still be required to pay an extra fee of up to $6.50 per ticket if they board at a station that has a ticket machine and/or a ticket window that is open. In situations where a customer must buy onboard the train and isn't carrying sufficient cash, making a ticket purchase with a credit or debit-as-credit card will be an added convenience.

During the pilot, the electronic, hand-held devices will replace the familiar “duplex” paper ticket and ticket punch system that conductors have been using for decades. Instead, customers will be issued a smaller ticket printed by the device with no punching of the ticket required at the time of issue. Customers should retain the ticket to be used on any connecting trip. As part of the pilot, customers will also be able to use credit cards to make bar cart purchases on the North Fork Wine Train.

The pilot project is scheduled to run through Oct. 9. At the conclusion of the pilot, LIRR will determine if more testing is needed before a decision is made about expanding use of the hand-held devices to other branches of the agency.

A select group of LIRR conductors have been training on the new devices. Crew members were involved in the design and development of the application, offering a number of key suggestions that led to improvements. Crew members will also be involved in the evaluation of the devices during and after the pilot program.

The hand-held device is expected to make it easier and faster for LIRR crews to account for cash at the end of their tours. The ability to accept credit cards and debit-as-credit cards also is expected to decrease the number of onboard fare disputes and reduce the need for crews to issue bills that are mailed to customers' homes when they are unable to pay onboard.

During this pilot program, credit cards will be accepted on trains between Ronkonkoma and Greenport and Penn Station and Montauk.

The higher, onboard fare will be charged at Ronkonkoma and Medford where either tickets windows are open or ticket machines available.

View comments or post a comment on this story. (0 Comments)

More News

Metra to install suicide prevention signs

The signs will be developed and finalized as part of a Mental Health Awareness Symposium to be hosted by Metra in September to coincide with National Suicide Awareness Month.

Accident, no shows plague commute for LIRR, NJ Transit passengers

Some NJ TRANSIT trains have been canceled this week because engineers are choosing not to work under the terms of their contract amid the summer-long repair work at Penn Station.

Mayor says Miami-Dade can't afford to build more rail lines

Mayor Carlos Gimenez’s $534 million proposal for rapid-bus routes would indefinitely defer the Metrorail expansion promised voters in 2002 during a referendum for a half-percent transportation tax.

FTA, Maryland Transit Administration appeal judge's Purple Line decision

Ruling called for an additional environmental study of the light rail line, despite the fact the project had already been studied and signed-off on by the feds. 

Breakdowns, staffing part of growing Miami Metrorail safety concerns

When state inspectors visited Miami-Dade in late 2016, they concluded the county needed 84 working Metrorail cars a day but that mechanical problems left only 72 that could be deployed for service. State inspectors returned in late June and found Miami-Dade’s daily goal was to have only 60 Metrorail cars in service.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close