Rail

Long Island Rail pilots wireless ticketing

Posted on August 17, 2011

[IMAGE]LIRR-Hand-HeldTicketMachine-crop-2.jpg[/IMAGE]The Long Island Rail Road (LIRR) is launching a pilot program using wireless, hand-held Ticket Issuing Machines (TIMS) that will allow customers to purchase tickets onboard trains with all major credit and debit cards, including Visa, MasterCard, Discover and American Express.

LIRR conductors assigned to trains running between Ronkonkoma and Greenport will be carrying an Apple iPhone 4 equipped with a PaySaber cradle device that uses an application designed by the agency that enables train crews to make credit and debit-as-credit card sales and print out tickets in one easy transaction. The device will be used to process onboard cash sales as well during the pilot program.

To save time and avoid higher, onboard fares, LIRR is urging customers to purchase tickets in advance at station ticket windows or Ticket Vending Machines (TVMs).

Customers who opt to buy tickets onboard will still be required to pay an extra fee of up to $6.50 per ticket if they board at a station that has a ticket machine and/or a ticket window that is open. In situations where a customer must buy onboard the train and isn't carrying sufficient cash, making a ticket purchase with a credit or debit-as-credit card will be an added convenience.

During the pilot, the electronic, hand-held devices will replace the familiar “duplex” paper ticket and ticket punch system that conductors have been using for decades. Instead, customers will be issued a smaller ticket printed by the device with no punching of the ticket required at the time of issue. Customers should retain the ticket to be used on any connecting trip. As part of the pilot, customers will also be able to use credit cards to make bar cart purchases on the North Fork Wine Train.

The pilot project is scheduled to run through Oct. 9. At the conclusion of the pilot, LIRR will determine if more testing is needed before a decision is made about expanding use of the hand-held devices to other branches of the agency.

A select group of LIRR conductors have been training on the new devices. Crew members were involved in the design and development of the application, offering a number of key suggestions that led to improvements. Crew members will also be involved in the evaluation of the devices during and after the pilot program.

The hand-held device is expected to make it easier and faster for LIRR crews to account for cash at the end of their tours. The ability to accept credit cards and debit-as-credit cards also is expected to decrease the number of onboard fare disputes and reduce the need for crews to issue bills that are mailed to customers' homes when they are unable to pay onboard.

During this pilot program, credit cards will be accepted on trains between Ronkonkoma and Greenport and Penn Station and Montauk.

The higher, onboard fare will be charged at Ronkonkoma and Medford where either tickets windows are open or ticket machines available.

View comments or post a comment on this story. (0 Comments)

More News

Chicago Transit replacing airport escalator damaged in train wreck

The train wreck, which occurred in the early morning of March 24, 2014, when the operator allegedly fell asleep, injured more than 30 people and caused roughly $9 million in damage. The lead railcar had to be cut up to remove it from the escalator.

DART takes delivery of first streetcar for new service

The vehicle, which was a designed and built by Brookville Equipment Corp., will be the first streetcar in the U.S. that utilizes wireless traction power.

NJ TRANSIT marks Newark Penn Station's 80th year

Opened in 1935, Newark Penn Station is listed on both the State and National Registers of Historic Places. The station was originally designed and still operates as an intermodal facility serving pedestrian, taxi, bus and private vehicle traffic generated by the more than 50,000 transit customers who use the station each day.

Calgary Transit trains, buses breaking down more often

Part of the problem is an aging fleet, according to officials. Calgary Transit placed a $200-million deal in 2013 to buy 60 new light rail vehicles; however, those vehicles will not be operational until 2016.

Alstom to develop zero-emission train

The new trains for Hermann-Hesse railway line will be completely emission-free. In times of increasing energy costs and higher level of pollution, the development of this technology is essential.

See More News

Post a Comment

Post Comment

Comments (0)

Please sign in or register to .    Close