Rail

Amtrak reorganizing Operations department

Posted on May 14, 2012

As part of the company’s ongoing reorganization to align functions and resources with its new strategic plan, Amtrak is moving forward with revamping its Operations management structure by creating four business lines to establish clear accountability for the financial performance of individual trains and to improve customer service delivery.

“Two of the most important strategies set in the strategic plan are to establish business lines and reorganize the Transportation, Mechanical and Engineering departments in order to create a single, integrated operating unit which will help us achieve our goals in safety and security, financial excellence and customer focus,” said President/CEO Joe Boardman.

VP, Operations, DJ Stadtler explained the changes being made are also about an Amtrak structured to grow as its business needs and opportunities grow, and that when the reorganization is complete, there will be fewer layers of management from top to bottom so things can happen faster with less bureaucracy. He added that the plan does not include any service reductions.

The initial step in the transition process will be to hire GMs to run each of the four business lines that are being established within Operations: Northeast Corridor Services, Long-Distance Services, State Supported Services and Commuter Services. These positions will report to the VP, operations, and have full accountability for profit and loss of their respective train services.

Field operations will report up to the GMs through a new integrated management structure so that each one has the ability to control costs. Also, GMs will have an effective relationship with the groups responsible for delivering revenue so they have an ability to manage the overall financial performance of their routes.

To create integrated and improved service delivery, each major terminal will have a single manager responsible for all train and station services and who is accountable for ensuring customers arrive at clean stations with excellent ticketing and boarding services; trains depart on-time with superior customer service; and equipment is clean, comfortable and reliable.

The Operations reorganization plan will be rolled out in phases over the next 16 months with full transition to the new structure in October 2013.

 

View comments or post a comment on this story. (0 Comments)

More News

Amtrak designates developer for $1 billion Chicago Union Station revamp

Approximately 7,500 construction jobs are expected to be developed over the life of the more than $1 billion project, as well as an additional 7,000 to 8,000 permanent jobs.

NY employers exploring alternatives during Penn Station track work

Businesses and real estate specialists say inquiries have spiked for temporary office spaces that do not require travel through Penn Station, where weeks-long outages in July and August are expected to trigger a travel nightmare for employees living in New Jersey and Long Island suburbs.

Brightline unveils West Palm Beach station

The privately funded express inter-city passenger rail service will connect Miami, Fort Lauderdale and West Palm Beach, with future service to Orlando.

Gov. Christie lays out deal with Amtrak for Penn Station track repairs

In announcing the deal, he said the Morris and Essex line will be most affected this summer. To offset the inconvenience, Christie is lowering the fare for a monthly pass, in some cases by as much as $280.

Alstom lands $55M German order for Coradia Lint trains

The diesel multiple units will be built in Alstom’s plant in Salzgitter and delivered by May 2019 to run on the RE Ulm-Aalen, RB Ulm-Langnau, and RB Ulm-Munderkingen lines.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close