Rail

NJ Transit completes rail mobile ticketing rollout

Posted on December 18, 2013

NJ Transit completed a systemwide rail rollout of its mobile ticketing program, expanding MyTix to the remaining two rail lines: the Northeast Corridor and Atlantic City Rail Line. MyTix enables customers to purchase and display one-way rail tickets and weekly and monthly passes, anytime, anywhere, using their smartphones.    
 
Customers can now use MyTix for travel to and from all 165 NJ Transit rail stations.

NJ Transit first introduced MyTix in April 2013 as a pilot program on the Pascack Valley Line, as well as between Penn Station New York and the Meadowlands Rail Station for special events, to test the functionality of the app and determine the feasibility of expanding it to include other rail lines.

In September, NJ Transit expanded MyTix to the Main/Bergen County and Port Jervis lines, followed in October by the Montclair-Boonton and Morris & Essex lines, and most recently in November, to the North Jersey Coast and Raritan Valley lines, as part of a gradual systemwide rail rollout of the program. Some improvements made to the agency’s MyTix app were the direct result of valuable feedback from customers using the app during the gradual rollout.

“As part of our ongoing efforts to tap into the latest technology to improve the overall customer experience, we aimed to place our mobile ticketing app into the hands of all of our rail customers by the end of this year, and we have met our goal right on schedule,” said NJ Transit Executive Director James Weinstein. “All rail customers now have the ability to treat their smartphones as both a ticket vending machine and rail ticket or pass all in one, providing for a seamless experience just in time for the busy holiday travel season.”

MyTix is available for free download on any web-enabled iOS or Android operating system, via the App Store for iOS devices and the Google Play Store for Android devices.

MyTix was designed with input from customer focus groups, as well as NJ Transit frontline rail employees and customer service staff.

View comments or post a comment on this story. (0 Comments)

More News

Japanese rail line apologizes for train leaving early

In the statement, the company noted that it hadn't actually received any complaints regarding the incident.

Feds find ignored safety procedures, fractured safety program led to Amtrak derailment

The train engineer saw equipment and people working on and near track 3 and initiated emergency braking that slowed the train from 106 mph to approximately 99 mph at the time of impact.

Amtrak continues next phase of Penn Station infrastructure work

The railroad is working with NJ TRANSIT and Long Island Rail Road on an overall service plan that minimizes the impact to all New York Penn Station customers to the greatest extent possible.

Alstom to deliver 27 'Jazz' trains to Trenitalia

The delivery is part of an order worth about $198 million.

Commuter rail station named Colo. APWA 'Project of the Year'

It shares signature elements with other Eagle P3 commuter rail stations, such as its glass-and-steel elevator, but custom components make it unique among all other stations — such as its 24 by 14 foot pedestrian underpass.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation

Please sign in or register to .    Close