By paying attention to how it feels to arrive at, pass through, and use a transit facility, focused design strategies can complement traditional approaches by enhancing user perception of safety. While a station may be safe, according to statistics and incident reporting, ridership and patron satisfaction will still suffer if the station doesn’t feel safe.
Robert Prince is currently retired from AECOM where he served as VP, transit business development director. He continues work with Gannon Consult. In his past role as Chairman of the Conference of Minority Transportation Officials, Prince continues to give back to the industry.
The agency covers four major cities, spanning 2,300 square miles and provides local, express, commuter, and bus rapid transit services.
KAT has increased service levels on 14 of 23 regular fixed routes, along with restructuring three downtown trolley routes following extensive public input. During this same period, KAT has continued to emphasize the importance of safety throughout the organization, adding pedestrian awareness stickers to driver work stations, and limiting speeds in high-pedestrian areas, resulting in a 20% reduction in preventable accidents over three years.
Through its subsidiaries, the company provides highly engineered products — from braking equipment to electronics to HVAC systems to doors — that can be found on virtually every passenger railcar, freight car, bus, and locomotive in North America and in more than 100 countries.