Megabus.com, one of largest intercity bus services in North America, launched megabus Partners, which is a program for any bus service or company to partner by offering award-winning megabus.com customer experience to their passengers.
“We are very excited about this new one-stop shop service opportunity for bus companies to focus on the operations, while megabus Partners focuses on the overall customer experience,” said Bryony Chamberlain, VP, megabus.com
Some of the services that megabus Partners includes:
- Purchasing tickets on Megabus.com website.
- Processing transactions and managing chargebacks.
- Sending operational and marketing texts and e-mails to customers including service advisories.
- Handling customer communications via 24 hour telephone.
- Social media support.
As well as this full operational support, the megabus.com team will assist operators in maximizing revenue yield using its algorithms and expertise built over many years.
Megabus Partners already has three partners benefiting from these services over six states and growing.