WASHINGTON, D.C. — Metro has hired two high-powered firms to help the transit agency rebuild its image in the wake of a fatal Jan. 12 smoke incident, The Washington Post reported.
The agency — which is still reeling from the incident, in which one person died and scores of passengers were hospitalized — also is dealing with the botched search for a new chief executive, the Post reported.
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The firms — O’Neill and Associates, whose roster includes the former managing director of the National Transportation Safety Board, and Hill + Knowlton Strategies, which has previously done work for the transit agency — will assist Metro “with the development of a reputation management communications plan,” interim General Manager Jack Requa said in a memo. For the full story, click here.