From a customer service standpoint, the convenience and immediacy of same-day paratransit service would be a huge improvement. And from an operating standpoint, it offers the opportunity to increase productivity by filling holes in schedules left by cancellations and no-shows.
It has been more than 20 years since the passage of the Americans with Disabilities Act, and many transit agencies continue to struggle with the quality of service, costs and the difficulties encountered in contracting the service. One of the most basic policy decisions an agency must make involves whether to provide door-to-door, or only curb-to-curb service.
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