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Palm Tran Connection

Scathing report triggers shake-up at Fla.'s Palm Tran

During the past 14 months, as many as 46,000 inaccurate reports were made by Palm Tran Connection, a door-to-door service used by people with disabilities and the elderly, according to the Palm Beach County Office of Inspector General.

Palm Beach County picks 3 companies to take over paratransit service

Switching from one operator to three new companies is expected to cost $184 million. But the county is banking that the investment in hiring more help will correct late bus pickups and other service problems that triggered a flood of rider complaints, according to the report.

Fla. paratransit system adds IVR system

Features include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.