In the event of a category five hurricane, this transportation could have been the difference between life and death.
The agency made roughly 3,500 paratransit trips throughout the region on Sept. 8th — the day the majority of evacuations took place.
During the past 14 months, as many as 46,000 inaccurate reports were made by Palm Tran Connection, a door-to-door service used by people with disabilities and the elderly, according to the Palm Beach County Office of Inspector General.
Two Wheels sought help from Palm Beach County after it reached an agreement to terminate its contract with Metro Mobility, which had drawn complaints for poor and unreliable paratransit service.
Company will provide services in San Mateo, Calif. and Broward County and Palm Beach County, Fla.
Switching from one operator to three new companies is expected to cost $184 million. But the county is banking that the investment in hiring more help will correct late bus pickups and other service problems that triggered a flood of rider complaints, according to the report.
Features include an automated trip confirmation phone call every evening that will list an individual's trip information for the next day. Customers will be reminded of their pick-up and appointment times automatically.