The new study focuses on the role of vendors in cybersecurity and their relationships with the transit industry. Through detailed interviews and in-depth research, the team reported on several key findings.
How entities are turning to the Quick-Build methodology to expand transit options, improve existing service, and increase ridership.
In many states, collaborative initiatives have been launched to repair aging infrastructure, install clean energy projects, initiate smart city technology and build social infrastructure.
Study participants rank third-party liability as top risk facing the transit industry.
Industry’s ability to share the facts with congressional leaders to help them understand how much impact public transportation investment can have will be key.
A transit authority’s website, contact center tools and social media are all critical touch points for customers as they engage with transit agencies. At this stage in the relationship, the focus should be on informing and educating prospective customers so they have the incentive to provide their demographic information (e.g. email address, cell phone number, social media contact, etc.).
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