Technology

GRTC debuts app, online tool for managing customer paratransit trips

Posted on September 28, 2018

Va.-based Greater Richmond Transit Co. (GRTC) unveiled a new, convenient way for its CARE paratransit service customers to request, view, and cancel trips. Through “Amble,” customers can manage trips online or through mobile apps available on Android and iPhone devices.

Amble is provided by technology partner Routematch. Riders who prefer to manage their trips via computer or mobile device can access scheduling features any time.

“We have heard an increasing interest from our CARE riders in recent years to explore innovative technology and offer more ways to book, change or cancel trips. Although we will still provide the option for customers to speak with a CARE Customer Service Representative on the phone, we expect many of our customers will be pleased with the new ways to manage their trips,” says GRTC Chief of Transit Operations Tim Barham.

In addition to riders, caretakers and family members can also use the app and website to request trips or monitor activity for their loved ones or patients. These digital tools also allow GRTC to reduce calls associated with reservations or cancellations, freeing Customer Service Representatives to more quickly focus on clients with additional needs over the phone.

Customers can explore the new User Guide (PDF) now. This guide is also being mailed to CARE customers.

GRTC Transit System’s CARE and CARE Plus services provide origin-to-destination service under the guidelines of the Americans with Disabilities Act (ADA) for the citizens of the Richmond Region. CARE and CARE Plus provide public transportation access to individuals with disabilities who may not be reasonably able to use GRTC fixed-route bus service.


View comments or post a comment on this story. (0 Comments)

More News

Moovit adds augmented reality to app to boost accessibility of transit

Developed based on user feedback, the app will display digital directions on top of real-world images and help point the way for users to easily get to their destination.

Shell makes investment in Masabi

Will help support the global expansion of Masabi’s Justride platform.

Tech veteran tapped to lead ITS company GMV Syncromatics

Rich Archuleta's career includes a 26-year stint with Hewlett Packard, where he started out in semiconductor research.

Transit, Swiftly launch real-time info app for Miami-Dade

Features multimodal options, including Citi Bike, scooters from JUMP and Spin, as well as ridehail from Uber and Lyft. 

UK's open data project to simplify planning, paying for bus trips

Developers will be able to add the info to existing apps or develop new products to bring the benefits to passengers.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation