MBTA Launches Improved Bus Stop Signage Pilot

Boston’s MBTA announced a pilot, which will continue through May 3, to redesign bus stop signs in an effort to improve their accessibility and findability. The MBTA will also host eight pop-up events at pilot bus stops to gather rider feedback.

The bus stop signage pilot comes in advance of anticipated bus service changes to come as part of the Bus Network Redesign (BNR) Program.

“As we begin this pilot of new sign designs for buses that are intended to improve our riders’ experience and provide clear information at bus stops, we are asking for public feedback to best ensure we are meeting your expectations,” said MBTA GM/CEO Phillip Eng. “As we focus on delivering more reliable and frequent trips, information and communication is equally critical for both existing and future riders. Your input is invaluable as we embark on the first phase of Bus Network Redesign in December 2024. We look forward to seeing and hearing from everyone at any of the upcoming bus stop pop-up events.”

MBTA’s New Bus Stop Design

To prepare for the upcoming anticipated bus service changes as part of BNR, the new bus stop sign design is being piloted at various locations between April 8 and May 3. The signs will include the following:

• Increased size: The sign’s width will increase from 12 to 14 inches to improve visibility.
• Double-sided: The signs will be double-sided to make it easier to find bus information from both directions.
• Improved legibility: The signs will include larger two-inch text and numbers to make them easier to read.
• Frequent bus route symbol: The signs will include a clock symbol to indicate this bus stop serves one or more frequent bus routes.

Improving the Passenger Experience

BNR is a complete reimagining of Greater Boston’s bus network that will better reflect the travel needs of the area and create a better experience for current and future bus riders.

A new core network of frequent bus routes — operating every 15 minutes or better throughout the day — is the center of this redesign. The MBTA is implementing the new bus network in phases over the next five years.

In December 2024, the MBTA anticipates that Phase 1 bus service changes will be implemented throughout several communities, including:

• Changing six bus routes, increasing service by 60% on the north side.
• Increasing service frequency for four routes to 15 minutes or less, all day, every day.
• New connections to the Red, Orange, Green, and Blue lines.