Utilizing the client’s fleet of 96 vehicles, National Express Transit will provide paratransit and call center services. The vehicles will be equipped with the latest technologies to improve safety performance, enhance the passenger experience, and minimize service disruptions.
The GRTC Transit System was founded in 1860 and is known today as one of the most efficient transit systems in the U.S. because of its progressive and expansive services that serve every sector of the Richmond area. It aims to provide clean, safe, and reliable transportation and to improve mobility and access throughout Central Virginia.
“GRTC is committed to elevating the experience of our riders on our CARE service, and we have high expectations for National Express Transit on this new partnership focusing on supporting the operators on the streets as well as our riders in our vans,” said Sheryl Adams, GRTC’s acting CEO. “In conjunction with their vast experience and resolute approach to safety, we were impressed by the value and quality of service National Express Transit outlined for our riders and community in their proposal. We have full confidence in this partnership and trust that our riders are in good hands.”