The Access Link Riders’ Choice Pilot Program has been successful in reducing wait and trip times while maintaining Access Link prices and the reservation process to which customers are accustomed.   -  Photo: NJ Transit

The Access Link Riders’ Choice Pilot Program has been successful in reducing wait and trip times while maintaining Access Link prices and the reservation process to which customers are accustomed. 

Photo: NJ Transit

NJ TRANSIT announced it is expanding its Access Link rideshare partnership to seven additional counties throughout the state. 

Access Link customers in Region 4 (Mercer, Monmouth, Middlesex, and North Ocean) and Region 6 (Bergen, Passaic, and Hudson) are now able to opt in to receive their rides through Lyft or Black and White Taxi as part of the Riders’ Choice Pilot Program which began in May 2023.

“The Riders’ Choice Pilot Program has helped improve on-time performance and reduce wait times for customers and is much more cost-effective for NJ TRANSIT on a per-trip basis,” said NJ TRANSIT President/CEO Kevin S. Corbett. “We are pleased to be able to expand this program to seven additional counties and deliver a more seamless and reliable transportation experience for our Access Link customers.”

NJ TRANSIT Riders’ Choice Pilot Program

At the start of the pilot in May 2023, the initial service area of the program included Essex, Morris, Union, Somerset, Burlington, Camden, Gloucester, and Salem counties, and parts of Cumberland County with rides provided by Uber and Lyft.

The Access Link Riders’ Choice Pilot Program has been successful in reducing wait and trip times while maintaining Access Link prices and the reservation process to which customers are accustomed. 

With the addition of service to seven additional counties, this program will provide additional transportation options to a multitude of customers who rely on Access Link services for medical appointments, grocery shopping, and other mobility needs.

Customers who do not opt into the pilot program will continue to have all of their trips serviced by the current Access Link providers. Participation in the pilot program is strictly voluntary.

Benefits of the pilot program include:

  • Improvement of on-time performance and productivity
  • Decreased missed trips 
  • Improvement in retention of Access Link drivers 

Before scheduling a trip, Access Link customers in the Riders’ Choice Pilot Program must update their profile to indicate which rideshare service they would like to use.

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