Forgetting Customer Service?

Posted on April 15, 2010 by Alex Roman - Also by this author

Above and beyond, customer service is the backbone of the public transportation industry as it strives to lure riders from their own vehicles.

With budget cuts spreading transit agencies even thinner, one side-effect that may be getting overlooked is the industry's dedication to customer service.

Without providing warm, excellent customer service, the public transportation industry may lose the golden opportunity to capitalize on its sudden thrust to the collective forefront, which was created when fuel prices reached an all-time high and "going green" became a rallying cry.

The cuts many agencies across the nation are being forced to make could impact their workforce in many ways outside of merely numbers, including morale - an all-important factor when you are asking employees to do more to fill the gaps.

Whether its getting coffee, going to the market or calling a customer care hotline, we all, I'm sure, have encountered the overworked and disenchanted employees struggling to provide customer service as their companies attempt to run as lean and mean as possible.

So, what are you doing to ensure your employees remain focused on serving the customer?

Alex Roman,

Managing Editor

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