Management & Operations

INIT modernizes Portland-Vancouver area electronic fare payment system

Posted on July 18, 2017

The new Hop system was recently launched at an event in Portland.
INIT
The new Hop system was recently launched at an event in Portland.INIT

TriMet, C-TRAN, and Portland Streetcar launched Hop Fastpass — an electronic fare collection system implemented by INIT Innovations in Transportation Inc. This regional e-fare system spans multiple agencies allowing transit riders to pay for trips on TriMet and C-TRAN buses, Portland Streetcar, MAX Light Rail, WES Commuter Rail or the C-TRAN Vine BRT system, all which operate within the Portland-Vancouver Metropolitan Area.

Hop Fastpass is a fully integrated e-fare system that can accept regular contactless fare media (Hop cards) and will accept contactless credit or debit card payments.

“The benefits of the Hop system will be far reaching, providing benefits not just for our riders but for the efficiency of our revenue operations as well as those of our fellow transit providers in the greater Portland-Vancouver metro area,” said TriMet GM Neil McFarlane. “Our 15 year partnership with INIT has been and continues to be one that fosters growth, technical advancement, and effective process management.”

Hop Fastpass is one of the first public transit e-fare system in the world to offer equity to passengers in the form of monthly fare capping. Riders have the benefit of earning daily and monthly passes — one ride at a time — without worrying about being charged more than the price of a day or monthly ticket.

Integration with several third parties was required for the system. Using an open API architecture approach, INIT seamlessly integrated with competitors and partners to deliver the project both on time and on budget.

Two of the agencies, TriMet and C-TRAN, already have INIT’s operations control and real-time passenger information systems deployed. Due to the ease of INIT’s modular systems, the INIT e-fare module was much easier and more cost effective to set up. This factor significantly contributed to the overall success of the project.

INIT’s back-end processing software, MOBILEvario, serves as the core intelligence for the account-based, Hop Fastpass system. It manages and processes the multi-agency fare structures in real-time, recognizes and processes revenue sharing, as well as manages accounts and automates reconciliations.

Hop Fastpass can be used on more than 700 buses and rail vehicles and at approximately 400 platform validators. Using the Hop website, Hop app, customer hotline, or the growing retail network, riders can manage funds virtually any time of day or night.

This system benefits the transit providers by reducing boarding times at stops, increasing efficiency and on-time performance, while simplifying fare collections and reducing cash in the system. The structure will benefit residents and visitors alike by providing an easy and worry-free way to enjoy getting around the Portland-Vancouver Metropolitan Area.

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