Rail

Amtrak working to enhance customer experience at D.C. Union Station

Posted on January 9, 2019

Amtrak will expand Washington, D.C.'s Union Station concourse to double its capacity, which will alleviate congestion and enhance customer comfort and accessibility. Image: Amtrak
Amtrak will expand Washington, D.C.'s Union Station concourse to double its capacity, which will alleviate congestion and enhance customer comfort and accessibility. Image: Amtrak

As part of ongoing work to upgrade the customer experience at Washington Union Station, Amtrak is seeking a general contractor to revitalize the Claytor Concourse.

With the release of a Request for Qualifications (RFQ) on Jan. 4, 2019, Amtrak and its partners are beginning a two-phase process to select a contractor to modernize the Claytor Concourse, Union Station’s intercity passenger and commuter rail pathway.

Construction is expected to begin in the fall of 2019. Construction is anticipated to be completed in 2022. Amtrak is working in coordination with multiple stakeholders, including the U.S. Department of Transportation, Federal Railroad Administration, Union Station Redevelopment Corporation (USRC), and commuter and transit partners.

Built in the 1980s, the Claytor Concourse contains waiting areas for Amtrak customers, retail and food establishments, and customer amenities, such as restrooms. Virginia Railway Express, and Maryland Area Regional Commuter Rail customers also access the concourse.

Amtrak will expand the concourse to double its capacity, which will alleviate congestion and enhance customer comfort and accessibility. Connectivity will be improved to provide customers better access to the commuter rail and bus transportation that serves the station. The project will also brighten the space with new architectural finishes and more natural light.

Other project work calls for the addition of more restrooms and the construction of a new Metropolitan Lounge (currently Club Acela), a premium lounge space providing customers with a high-quality experience. Additional space will be added for support services such as station manager and customer service representatives. Work to upgrade and relocate mechanical and electrical equipment is being completed.

Information related to the RFQ can be found on the Union Station Redevelopment Corporation website at https://www.usrcdc.com/category/rfp/.

Learn more about other infrastructure investments that Amtrak is leading at nec.amtrak.com.

View comments or post a comment on this story. (0 Comments)

More News

NYCT seeks to buy up to 949 open-gangway subway cars

Agency is planning a base order of 504 new cars, which will be identified as the R262 class, with the option of 445 additional cars.

SEPTA ups service frequency, nixes skip-stop on rail line

The decision to eliminate skip-stop service was made based on a successful pilot program in 2018 and helps address ridership growth.

Revamped Calif. station to enhance pedestrian safety

Improvements include a pedestrian undercrossing, lengthened passenger platforms, and fencing between tracks for added safety.

MTA posts best January metrics for NYC Subway, LIRR, Metro-North

Gains come as agencies undertake historic capital renewal and expansion and report ridership gains.

Subway construction photos provide view of 'old New York'

Many of the photographs were made with an 8 x10 camera and glass plates, which were considered the height of image-making technology.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation