The LIRR is the busiest commuter railroad in North America, carrying more than 200,000 customers each weekday, and last year in conjunction with the opening of Grand Central Madison and Main Line Third Track, it operated more than 77,000 more trains than it did the prior year, a service increase of 41%.
Rob Free has served as LIRR’s acting president for the last six months.
Thought leader and 21-time best-selling author Seth Godin recently shared in his daily blog a sentence that captured our attention “more and better aren't the same…" Indeed, and the space between more and better is the state of the public transit industry’s crossroad.
Metro-North was able to achieve the record on-time performance while still maintaining its aggressive infrastructure program, with crews working to complete a major switch replacement project on Grand Central Terminal’s upper level.
Nearly one-half of Metrobus customers saw buses arrive every 12 minutes or less, and more than half of rail customers saw trains arrive every six minutes or less, on average.
The Summit gathered leaders and transit riders to explore solutions, including enhancing personal security and addressing perception of crime on transit and incorporating transit-specific strategies into social services initiatives.
The MTA recently abandoned the industry standard of a 30-minute on time window and adopted the more customer friendly 20 minutes. Even with the smaller window, on-time performance consistently exceeded 90%.
While ensuring passengers have access to real-time data is the new norm in transit, there are important safeguards that must be put into place to be sure that information is both accurate and being used effectively by the transit agencies themselves.
CTA’s updated Performance Metrics report measures multiple areas of performance, from ridership numbers to operator headcount, elevator and escalator up-time, and availability of bus and rail fleet for service.
The enhanced scorecard shows continued progress in many areas including rail and bus service, and also reflects the need for more work in other areas.
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