Trapeze Group, Uber Transit Partner to Help Cross-Dispatch Trips for Paratransit Services

Trapeze Group and Uber Transit announced a partnership that provides transit agencies across North America with more options to manage fluctuating ridership and vehicle demand to optimize paratransit service.

“Our partnership with Uber allows transit agencies to provide a new option for paratransit eligible riders that improves their customer experience and shortens wait times for same day on-demand services,” said Teresa Domingo, GM, Trapeze Group. “We’re proud to be supporting innovation and partnering with the industry leader in on-demand ridesharing to provide new mobility options that help our clients more effectively manage operational costs while creating equitable access to transportation for paratransit riders.”

Through the Trapeze and Uber Transit integration, transit agencies can now book Uber trips for their riders directly from the Trapeze PASS platform.

Through this partnership, riders are given more ride options without compromising on features such as web-based trip booking and next day trip reminders. Uber also informs riders of imminent arrivals for pick ups via text message.

“This is a real win for transit agencies and the paratransit community. We have long partnered with transit agencies to extend the benefit of our technology while providing agencies and riders with a complementary transportation option,” said Jen Shepherd, GM, Uber Transit. “All communities - especially paratransit riders - should be able to access transportation to live their lives. Giving transit agencies easier access to our technology through forward-thinking partners such as Trapeze enables that.”