Management & Operations

Chicago's Metra allowing customization of email alerts

Posted on May 22, 2014

Douglas Rahden
Douglas Rahden
Chicago’s Metra commuter rail system launched “Customize Your Commute,” allowing riders to individually choose when to receive email service alerts and also giving them the option to sign up for a variety of other emails about specialized topics.

The changes will benefit all riders, as well as businesses interested in Metra’s DBE program; parents, educators and schoolchildren interested in Metra’s Safety Poster Contest; and passengers with disabilities who need to know about the status of elevators or other ADA issues.

The enhancements to Metra’s communications arsenal were made in direct response to rider feedback.

“We have designed and launched ‘Customize Your Commute’ to provide more information, and more useful information, that can be personally tailored by every individual to fit their specific interests and needs,” said Metra Executive Director/CEO Don Orseno.

Metra riders who are signed up to receive email alerts about service issues will now be able to tell Metra precisely when they want to receive them. Earlier this year, Orseno had committed to having this enhancement in place by June.

Under the former system, riders who signed up to receive email alerts about delays or other service issues for their preferred line or lines would receive every alert sent during the course of a day.

Many riders suggested the alerts would be more useful if Metra gave customers the option of choosing to receive them only during certain time periods — for instance, during their regular morning and evening commutes. The enhancement therefore allows customers to select windows of time during which they want to receive email alerts.

View comments or post a comment on this story. (0 Comments)

More News

Joint venture wins award for design of Ottawa's Confederation Line

It is the first conversion of an exclusive bus rapid transit system into a light rail transit in North America.

For-hire transportation group urges 'essential business' designation

Transportation Alliance is suggesting its members reach out to let Congressional members know they can help during pandemic.

Proterra names new chairman, CEO

Jack Allen will step into the role immediately, with Ryan Popple named co-founder and executive director.

Congestion cost Americans nearly $88 billion in 2019, report says

For the second consecutive year, Boston ranked as the most congested city in the U.S.

Ground transportation groups request $12B for essential infrastructure

Develops eight-point plan for saving taxis, liveries, rideshare, buses, shuttles, paratransit, and non-emergency medical trips.

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation