In this digital age, riders expect a sleek experience that offers easy access to critical information, such as rider alerts and route information.
The Masabi report uncovered that only 500 of the 2,500 people surveyed have access to public transit and could provide responses.
Today everything is changing and this requires the industry and the tools it uses to be much more agile.
Santiago Osorio will serve as deputy chief, bus operations, while George Wright was promoted to deputy chief, rail operations.
The No. 1 ranked public transportation network allows riders to get nearly anywhere in the area within 30 minutes.
The projects will include additional diversions of weekend service on all rapid transit lines and several commuter rail lines.
Learn how rail network is using technology and social media to engage with the public and improve the BART experience.
From making trip planning easier for its customers to tying operations together as one, the company relies on tech and enhancing the customer experience.
Overcome these barriers when transitioning from a traditional, business-objective approach to a customer-driven strategy.
