A new report going to the TTC’s Sept. 26 Board meeting recommends using $10.3 million in projected 2023 savings to hire new, high-visibility customer service agents and bus, streetcar, and subway supervisors.
The center includes an agent window with OMNY functionality, digital monitors displaying service status updates.
The events will bring CTA managers from various departments to rail stations and bus transfer hubs throughout the system, where customers can ask questions and provide feedback.
Metro will launch this new program in the fall.
Understanding and improving the passenger experience.
But despite all of the changes in the past year, TriMet’s operators have remained a steadying force, helping those who have needed to ride and serving the community through extraordinary times.
Passio Request & GO is an add-on feature to its popular Passio GO passenger app.
In this digital age, riders expect a sleek experience that offers easy access to critical information, such as rider alerts and route information.
The Masabi report uncovered that only 500 of the 2,500 people surveyed have access to public transit and could provide responses.
Today everything is changing and this requires the industry and the tools it uses to be much more agile.
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