Management & Operations

MBTA extends contract with Masabi for mobile rail ticketing

Posted on June 20, 2016

Masabi
Masabi

Boston’s Massachusetts Bay Transportation Authority (MBTA) and Masabi agreed to a contract for Masabi to continue delivering mobile ticketing services across all MBTA Commuter Rail and Commuter Boat routes.

The agreement will enhance the MBTA’s existing mobile-ticketing system, which is widely recognized as one of the transit industry’s most successful mobile-ticketing programs.

“Working closely with our mTicket partners, the MBTA is stepping up its efforts to leverage cutting-edge technology to improve our customers’ experience,” said MBTA Chief Administrator Brian Shortsleeve. “This innovative app makes the fare collection process easier and more efficient for both Commuter Rail riders and the MBTA.”

MBTA and Masabi launched the first full smartphone commuter rail ticketing system in the U.S. in fall 2012, with more than one-third of tickets on the MBTA’s Commuter Rail now purchased on smartphones.

Improvements that MBTA commuters can expect to see when the updated ticketing-system deploys later this year include:

  • Mobile wallets such as MasterPass and ApplePay that will streamline the purchase process.
  • Favorite and recent trips saved on the home screen.
  • Improved look and feel and purchase flow.
  • Electronic validation of tickets for enhanced security.

Masabi was chosen after a competitive selection process that included many bidders. The contract will see the MBTA’s costs cut in-half from the initial pilot program, representing a cost savings of hundreds of thousands of dollars that can be reinvested in MBTA operations.

View comments or post a comment on this story. (0 Comments)

More News

FTA awards $5M in Tribal Transit Program funds

The Fiscal Year 2019 grants will support 39 projects in 20 states

FTA initiative will make $11M available for mobility innovation

The goal of the new service models is to encourage travelers to choose transit.

Latinos in Transit names new president, board officers

Alva Carrasco, who serves as transit and rail market lead, zero emissions bus for Northern California, at WSP USA will take on the role of president.

Q'STRAINT's Fears announces retirement

The company’s midwest regional sales manager, who served 35 years in the transportation safety industry, helped industries address their transportation safety equipment needs.

C-TRAN appoints new deputy CEO

Monica C. Fowler will also serve as the agency’s treasurer, with oversight of budget, finance, accounting, grants, and procurement

See More News

Post a Comment

Post Comment

Comments (0)

More From The World's Largest Fleet Publisher

Automotive Fleet

The Car and truck fleet and leasing management magazine

Business Fleet

managing 10-50 company vehicles

Fleet Financials

Executive vehicle management

Government Fleet

managing public sector vehicles & equipment

TruckingInfo.com

THE COMMERCIAL TRUCK INDUSTRY’S MOST IN-DEPTH INFORMATION SOURCE

Work Truck Magazine

The number 1 resource for vocational truck fleets

Schoolbus Fleet

Serving school transportation professionals in the U.S. and Canada

LCT Magazine

Global Resource For Limousine and Bus Transportation