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Hundreds of surveyed riders that had been polled the day before the signs were installed were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance. The survey is part of a larger effort to gather customer experience data.
Read More →In just less than three months, over 100,000 tickets have been purchased by more than 35,000 unique users using the ‘mTicket’ smartphone app.
Read More →Due to what it describes as long production delays and shoddy workmanship, the agency is considering terminating its $190 million contract for 75 commuter railcars from Hyundai Rotem Corp.
Read More →Agency discovered that he had worked a graveyard shift at another job before coming to work on the morning of the crash. The operator was going to receive a safety award from the MBTA.
Read More →Commuters have downloaded the transit system’s new mobile ticketing app 6,000 times in the three days after it was launched.
Read More →Customers can now purchase and display rail tickets and passes using the MBTA mTicket app for iPhone and Android. The tickets are displayed on the phone’s screen as an encrypted barcode and as a human-readable ticket. Partnered with Masabi U.S. Ltd.
Read More →Implemented a front-door-only boarding policy, added surveillance cameras and stationed more officers near automatic fare collection to deter fare evasion and crime. The measures have proven successful so far, agency officials said.
Read More →Worth a combined value of approximately $220 million, the contracts will be executed at Alstom’s rolling stock manufacturing facility in Hornell, N.Y. Both projects are scheduled to begin immediately.
Read More →All agencies, including N.Y. MTA, NJ Transit, SEPTA, MBTA and Maryland MTA, are working to restore service as quickly as possible, but forecast delays, and some have suspended services for the rest of the day.
Read More →Board voted unanimously to appoint her as the new GM and chief executive. She has worked in the transportation industry for 30 years, and will be the agency’s first female GM.
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