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The inquiry follows many battery fire incidents in decommissioned electric buses with lithium-ion batteries in storage.
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The authority has conducted its quarterly Customer Satisfaction Survey since 2023, requesting feedback from riders on safety, cleanliness, reliability, and other key performance indicators.
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The second quarter report shows serious crime staying at a low rate, with significant progress made on fare evasion and quality-of-ride offenses.
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PRT and SEPTA adopt FY26 budgets with deep service cuts and fare hikes unless new state funding is secured.
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A 35-year agency veteran, he has been serving as interim GM since November 2024 and now assumes the permanent role at a time of significant financial and operational challenges for the region’s transit system.
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Facing a $213 million deficit, SEPTA is launching the next phase of its Efficiency & Accountability Program, building on employee-led innovations, fare enforcement, and real estate development.
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In fact, according to the new quarterly data, there were reductions in shootings and aggravated assaults compared to the same period last year on Philadelphia’s SEPTA system, with total crime on the system 28% lower than the three-year average preceding 2024.
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The release of the budget comes amid critical negotiations on a statewide transit funding plan introduced in February by Gov. Shapiro that would prevent these dire measures from taking effect.
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Regional Rail riders can now simply tap any credit or debit card, in physical form or through mobile wallets using Apple Pay, Google Pay, and Samsung Pay, at a turnstile or platform validator.
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The effort is designed to make travel on SEPTA more accommodating to families.
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