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For the first half of 2015, the systemwide on-time performance rate was 95.8%. Metra, which is also tracking the top causes for train delays, also reported that 735 of 17,433 trains were tardy by six minutes or more in June.
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Ninety-five percent of buses are using a tracking system that allows control center operators to adjust routes to fill any gaps caused by unpredicted delays. Operators say the system has made operations run smoothly.
Read More →Nearly one-quarter of the service’s fleet was taken out of service due to an electrical problem, causing delays for customers. Riders also complain about reservation wait time. In response, the city bought 38 new vehicles and hired three more reservationists.
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