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With over one hundred million annual riders on its buses and rail system, WMATA plays a critical role in both the National Capital Region and the broader northeast corridor.
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From enhancing technology to improving accessibility to fine-tuning the services they provide, three transit agencies discuss how they are trying to create the best customer experience possible.
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The report reflects the priorities of NVTC jurisdictions for the operations and maintenance of the Metro system.
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Strive will collaborate with local community-based organizations to offer a trauma-informed and rider assistance solution.
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The state-of-the-art touchscreens help customers more easily plan their trips and have access to live transit information while travelling on the system.
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Most Loved Workplace validation provides a look at workplace sentiment for organizations today.
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The plan outlines five key priority areas to provide customers with a more exceptional experience on transit.
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Eligible customers can apply for the discounted fares starting today at COTA’s Customer Experience Center located at 33 North High Street in downtown Columbus.
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The program will add low-income customers to those who already are eligible for 50% discounted fixed-route fares through COTA’s new account-based fare management system.
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Upgrades along the Colfax corridor include time-saving operational improvements such as transit signal priority and queue bypass lanes that reduce travel time by as much as two minutes.
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