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Newsby News/Media ReleaseMay 26, 2023

L.A. Metro 2024 Budget Prioritizes Customer Experience

The agency’s new budget will fund an equitable service plan that improves transit service frequency for Metro riders.

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Newsby News/Media ReleaseMay 9, 2023

L.A. Metro Launches Equity Information Data Hub

The Equity Information Hub is a website that provides data and resources necessary to identify and reduce racial, socioeconomic, and gender barriers.

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Newsby News/Media ReleaseFebruary 17, 2023

WMATA Taps Reflexions to Modernize Digital Customer Experience

With over one hundred million annual riders on its buses and rail system, WMATA plays a critical role in both the National Capital Region and the broader northeast corridor.

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Articlesby Hillary WeissFebruary 6, 2023

How Transit Can Revolutionize the Customer Experience

From enhancing technology to improving accessibility to fine-tuning the services they provide, three transit agencies discuss how they are trying to create the best customer experience possible.

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Newsby News/Media ReleaseDecember 13, 2022

Report Calls on WMATA to Restore Customer Confidence

The report reflects the priorities of NVTC jurisdictions for the operations and maintenance of the Metro system.

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Newsby News/Media ReleaseAugust 17, 2022

L.A. Metro Taps Partner for Transit Ambassador Program

Strive will collaborate with local community-based organizations to offer a trauma-informed and rider assistance solution.

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Newsby News/Media ReleaseAugust 12, 2022

TransLink Adds Trip-Planning Touchscreens at 54 transit hubs

The state-of-the-art touchscreens help customers more easily plan their trips and have access to live transit information while travelling on the system.

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Newsby News/Media ReleaseJuly 6, 2022

Metrolink Certified as a 'Most Loved Workplace'

Most Loved Workplace validation provides a look at workplace sentiment for organizations today.

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NewsMarch 25, 2022

TransLink Plan to Enhance Customer Experience

The plan outlines five key priority areas to provide customers with a more exceptional experience on transit.

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NewsMarch 1, 2022

COTA Launches New Income Assistance Fare Program

Eligible customers can apply for the discounted fares starting today at COTA’s Customer Experience Center located at 33 North High Street in downtown Columbus.

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