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The new center provides a more convenient assessment location for paratransit applicants who live or work in Manhattan and increases capacity across the system of AAR Assessment Centers that serve thousands of paratransit customers each month.
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In August, customers were asked to complete the intercept survey and provide their feedback while riding RTD’s buses and trains, and the results were shared during the RTD board’s Performance Committee meeting.
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During the last fiscal year (July 2023 – June 2024), the transit agency logged 75,663,343 passenger trips, a 10.4% increase over Fiscal Year 2023 (68,511,363).
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Fixed Route continues to be DART’s most highly utilized bus service, with 95% of all rides in FY 2024 on one of DART’s more than 25 local and express bus routes.
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The most recent survey, conducted by TransPro Consulting in late April and early May, took place on all TARTA services and targeted customers riding or waiting for TARTA services at different times of day.
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After finding significant success, CTS, FAST, and their supplier partner TRC have earned one of METRO’s Innovative Solutions Awards for Mobility.
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A meaningful improvement for fare equity, the new program provides riders who are aged 18 to 64 and have low income with reduced one-way fares of approximately 50% off on all MBTA buses, subway, commuter rail, and paratransit travel.
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The contract includes overseeing all aspects of operations for DART’s ADA paratransit, microtransit, and rider assistance programs.
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The agency is facing a funding gap of approximately $600 million each year — a shortfall in the budget to operate current transit service levels throughout the region.
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With nearly 20 years in the industry, Ivan Maldonado has held key roles in transportation management, strategic planning, and operational efficiency.
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