Uncertainty is no longer a temporary condition for transit agencies—it is the operating environment.
Funding timelines are unclear, ridership demand is volatile, and workforce pressure remains constant. Agencies that outperform in this climate are not waiting for clarity. They are tightening operations, strengthening eligibility discipline, and using automation to do more with less.
In this 45-minute executive discussion hosted by transit industry veteran Mike Birch, leaders from Detroit Department of Transportation and Via Mobility Services will share how they are regaining financial control while protecting service equity and quality.
Attendees will learn:
- Why “wait and see” is the riskiest strategy in today’s funding climate
- How managed eligibility protects both budgets and ADA compliance
- How Intelligent Voice Assistants (IVA) reduce call volume and staffing pressure while improving the rider experience
- How workforce visibility eliminates payroll leakage and operational challenges
- What leading agencies are doing differently to stabilize service in uncertain times
This session is designed for transit executives, paratransit managers, finance leaders, and operations directors seeking practical strategies to strengthen financial discipline and operational quality without compromising rider access.
Meet the Speakers
