In this episode of METROspectives, Dr. Carol Parker Walsh discusses the leadership and workforce challenges facing transit organizations and what agencies can do to build stronger, more resilient teams.

Drawing on her work helping organizations develop leaders and strengthen workplace culture, Parker Walsh explores why moving strong frontline employees into management roles does not always translate into leadership success and how agencies can better prepare employees for those transitions. She also examines what drives long-term retention, the importance of trust in labor-management relationships, and how leaders can guide employees through uncertainty and technological change.

Topics Include:

• Why successful frontline employees need preparation and support when transitioning into leadership roles.
• How workplace culture, trust, and leadership practices influence employee retention and long-term careers in transit.
• How leaders can adapt to a “B.A.N.I.” environment — brittle, anxious, nonlinear, and incomprehensible — while building more resilient teams.
• How transit leaders can approach AI and automation while addressing workforce concerns and preparing employees for change.

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