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March 18, 2026
In this episode of METROspectives, METRO Magazine spoke with Inez Evans-Benson, SVP and deputy transit and rail market leader for WSP in the U.S., about the line between customer experience and customer satisfaction. Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.
Topics include:
· The differences between customer satisfaction and the customer experience.
· How to prioritize the customer.
· Innovating to increase customer satisfaction.
· How to better engage customers.
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April 9, 2026
In Part 1, Blandon shares his journey from the U.S. Marines to a leadership role in public transit, along with insights on mentorship and professional growth within the industry.
March 20, 2026
In this conversation, TBC’s Executive Director Ed Redfern, President Corey Aldridge, and Washington Representative Joel Rubin outline the coalition’s key policy priorities, the challenges facing transit agencies, and how industry stakeholders can work together to strengthen the voice of bus transit at the federal level.
March 18, 2026
Drawing on decades of industry experience, Evans-Benson offered insights into the differences between the two, along with tips for better customer engagement and more.
March 5, 2026
Menard discusses how data-driven signal prioritization is improving efficiency, reliability, and ridership, while offering insight into the innovations driving the next generation of smart mobility. Together, they explore how technology and collaboration are paving the way for a more connected, sustainable future in transit.
February 4, 2026
In this episode of METROspectives, METRO’s Executive Editor Alex Roman sits down with Ana-Maria Tomlinson, Director of Strategic & Cross-Sector Programs at the Canadian Standards Association (CSA Group).
