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In order to satisfy customer needs, a motorcoach operator must wear many hats. David Beagle, vice president of transportation at Holland America Tours, knows firsthand what it means to wear many hats.
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Gray Line West, Vancouver, B.C.
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People from all over the world come to Florida, so Brian Scott, vice president of Escot Bus Lines, has to think far beyond his Tampa-Orlando service area.
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Standing out amid the glitz and glamour that is Las Vegas can be quite a challenge, but AWG Charter Services sets itself apart by catering to an exclusive clientele with its fleet of high-end vehicles.
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Wanting to develop a unique company image, Halifax, Nova Scotia-based Ambassatours played off of the region’s Celtic culture — Nova Scotia is Latin for New Scotland.
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Started as a limousine company in 1992 while attending college, Ted Littell has expanded White Knight Transportation to 20 motorcoaches and approximately 50 employees through niche business and word of mouth.
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Innovation is a word that best suits New World Tours. The operation’s fleet consists of 32 2007 Van Hool C2000 series motorcoaches, built by ABC Companies, designed based on feedback provided from a focus group.
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When larger school districts in South Dakota began preferring motorcoaches to the traditional yellow school buses in the early 1990s, a door opened for Miller, S.D.-based Foreman Charters.
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Most eighth-graders are usually happy enough to go on a field trip; few ever take the reins and actually plan the entire trip, and even fewer parlay that experience into starting their own charter operation by the age of seventeen.
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When Cline Tours owner and operator John McCommon bought the company in 1996, it consisted of one bus, one lease operator and focused on charter service.
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