MENU
SEARCHMENUSEARCH
The time and date stamped electronic ticket shows up on the purchaser's phone screen as a secure image that a conductor can validate visually. The electronic ticket also shows as a bar code that can be scanned by a conductor's hand held device to verify that the barcode is valid.
Read More →
Adjusting frequencies on some routes to better reflect customer demand, while maintaining service on all current routes. The agency will focus resources on improving service and attracting more customers to routes where demand is strong and growing. The agency’s unionized workforce is expected to be reduced by about 9%.
Read More →The Customer Portal is the starting point for an improved Prevost Liaison online interface. Prevost Liaison, the telematics system that provides valuable vehicle information to Prevost fleet administrators, has been given an updated interface.
Read More →Conducted over the phone, designed to improve communication with non-English speaking passengers. Offers interpretation in over 170 languages.
Read More →The plan was developed through extensive customer research, including surveys and focus groups of regular commuters, occasional riders and visitors to the Capital region.
Read More →Eighty-three percent of commuters said they were satisfied with transit service. Twenty-three percent said they were very satisfied. More than 90% said they would recommend the transit system.
Read More →
Refunds won't be offered when delays are caused by extreme weather, police investigations, accidents and medical emergencies.
Read More →Rail customers gave the agency an overall score of 5.3, a significant increase from last quarter’s score of 4.1. Customers ranked fares, mechanical reliability, the handling of service disruptions and information during service disruptions as the most important attributes that need improvement.
Read More →The new video series, Bus Buzz!, kicks off with its first episode featuring the agency’s 2011 Driver of the Year Vance Wegner sharing tips with riders that will help them avoid being passed by the bus.
Read More →New York's Long Island Railroad and Metro-North increased the number of quiet spaces this month. Despite the new trend, not all riders are able to separate their hectic work lives from their commute.
Read More →