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The arrival times appear on LED signs that have hung above platforms and in station lobbies since 2007, but that until now have displayed only the date, time, and announcements.
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The premium commuter service provided information to roughly 300 rail customers about which track their North Jersey-bound train would arrive on first — as much as 20 minutes before it appeared on the departure screens.
Read More →Police said after cautioning the woman for putting her feet up on a seat and for falling asleep a physical altercation ensued when it is alleged the driver tried to remove her from the bus.
Read More →A long-time policy allowing rail operators to use their discretion in how long they waited at stations for commuters to board appeared to have been scrapped this week due to a memo issued by a Chicago Transit Authority GM.
Read More →Customers rated their overall satisfaction with the transit service as above average with a score of 6.0 — a substantial increase over the baseline rating of 5.2 — achieving the agency’s FY 2012 goal of 6.0 for customer satisfaction.
Read More →She feared losing the agency's retiree healthcare benefits if she was terminated. Had two high-profile conflicts with mothers of crying children in the past year, and received 115 complaints since 2009.
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The time and date stamped electronic ticket shows up on the purchaser's phone screen as a secure image that a conductor can validate visually. The electronic ticket also shows as a bar code that can be scanned by a conductor's hand held device to verify that the barcode is valid.
Read More →Adjusting frequencies on some routes to better reflect customer demand, while maintaining service on all current routes. The agency will focus resources on improving service and attracting more customers to routes where demand is strong and growing. The agency’s unionized workforce is expected to be reduced by about 9%.
Read More →The Customer Portal is the starting point for an improved Prevost Liaison online interface. Prevost Liaison, the telematics system that provides valuable vehicle information to Prevost fleet administrators, has been given an updated interface.
Read More →Conducted over the phone, designed to improve communication with non-English speaking passengers. Offers interpretation in over 170 languages.
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