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Hundreds of surveyed riders that had been polled the day before the signs were installed were more optimistic about how long trains would take to arrive and seemed to be more satisfied with the train’s performance. The survey is part of a larger effort to gather customer experience data.
Read More →In just less than three months, over 100,000 tickets have been purchased by more than 35,000 unique users using the ‘mTicket’ smartphone app.
Read More →Due to what it describes as long production delays and shoddy workmanship, the agency is considering terminating its $190 million contract for 75 commuter railcars from Hyundai Rotem Corp.
Read More →As part of a $13 billion, statewide capital plan over the next decade, the Massachusetts Department of Transportation Board agreed to renew passenger rail service from Boston to Cape Cod with close to $27 million in funds.
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Agencies are looking beyond conventional ads and tapping new technology, such as virtual grocery stores, regenerative braking and Groupon, to bring in more funds.
Read More →The service will be available in 2013 after being shut down two decades ago. Currently, the only mass transit option between Boston and Cape Cod is buses.
Read More →Agency discovered that he had worked a graveyard shift at another job before coming to work on the morning of the crash. The operator was going to receive a safety award from the MBTA.
Read More →Commuters have downloaded the transit system’s new mobile ticketing app 6,000 times in the three days after it was launched.
Read More →Customers can now purchase and display rail tickets and passes using the MBTA mTicket app for iPhone and Android. The tickets are displayed on the phone’s screen as an encrypted barcode and as a human-readable ticket. Partnered with Masabi U.S. Ltd.
Read More →Implemented a front-door-only boarding policy, added surveillance cameras and stationed more officers near automatic fare collection to deter fare evasion and crime. The measures have proven successful so far, agency officials said.
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