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The agency decided to outsource its paratransit service in 2015, citing the need to save money, increase efficiency, and improve on-time performance rates.
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Under the terms of the contract, which is for a seven-year base term with one three-year option, MV will be responsible for the operations of NCTD's BREEZE, FLEX, and LIFT services, serving an annual ridership of nearly eight million in 224 vehicles.
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The approved partnership between Dial-a-Ride contractor MV Transportation and their subcontractor Discount Cab provides overflow service during the regular service day.
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John Rogers succeeds Brian Kibby, CEO since January 2015.
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The contract with MV Transportation will last for five months with the option to extend.
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As more agencies shift from a traditional bus-only model to a multimodal system to cut costs and expand services, contractorsare helping them adapt and grow with these new changes.
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Prior to joining MV, Gary Coles served as a GM with Veolia Transportation, where he was responsible for managing multiple divisions, including 225 vehicles, a staff of 450 and an annual budget of $35 million.
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8-Ride is a campus van service provided by MV Transportation in which students can call for a ride to a destination within the outlined boundaries.
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One of the recipients of the MV Transportation Scholarship designed a call station for SafeRide and SafeBus users.
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MV Transportation will operate and maintain the Mobility fleet. The contract requires the company to keep its on-time performance rate at 90% percent or higher, while at the same time reducing the number of customer complaints and trip requests that are denied
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