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Tens of thousands of New Yorkers left stranded; 2.5 million pick-up and drop-off times may have been manipulated to show more favorable performance and less than 50% of one car service’s trips were on-time, according to the New York City Comptroller audit.
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The city launched its ETS Live to Go app in December 2014, and it was immediately panned by online reviews, with no major updates made since then.
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The 62 callboxes allow direct, real-time communication between driver and maintenance personnel, therefore streamlining the morning and afternoon “pullout.”
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Ordered to appear over allegations it's violating a court order, which, among other stipulations, requires MARTA to strive for an on-time performance rate of 100%.
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October and November are typically challenging months because of falling leaves which compact against the tracks creating “slippery rail” conditions, according to company officials.
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MV Transportation will operate and maintain the Mobility fleet. The contract requires the company to keep its on-time performance rate at 90% percent or higher, while at the same time reducing the number of customer complaints and trip requests that are denied
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Areas of focus include on-time performance (OTP), staffing, operations, equipment maintenance, customer service, fare collection, and winter weather resiliency plans.
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For the first half of 2015, the systemwide on-time performance rate was 95.8%. Metra, which is also tracking the top causes for train delays, also reported that 735 of 17,433 trains were tardy by six minutes or more in June.
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Rather than an analysis of statistics on quantifiable mishaps, such as accidents, fires or switch failures, a new report attempts to gauge NJ TRANSIT’s attitudes, policies and procedures through a combination of employee surveys and inspector observations in the field.
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The on-time bus rate just eight years ago was 62%, according to the report. TRAX light-rail trains on-time rate that was 92%, with FrontRunner commuter trains hitting 94.6%.
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