The initiative was launched by KCSO, in May, as a pilot program focused on targeted work on transit and at transit locations in Seattle, such as bus stops and station platforms.
The high-profile blitz is designed to deter people from using the transit system without paying or paying the appropriate fare amount. Those who still choose to evade or use improper fare products may be issued an infraction ticket of $173.
The pilot aims to track and curb incidents of fare evasion, which costs SEPTA an estimated $30 million to $40 million annually.
Beginning Nov. 15, Seattle’s Sound Transit Fare Ambassadors will issue violations to passengers found to be riding repeatedly without proof of payment.
Fare recovery is a major issue and has been mentioned as one of the top concerns of customers when talking with WMATA staff and board members.
Members of the “Fareness” panel will focus on innovative approaches to encourage fare payment through education, equity, and enforcement.
The Fare Ambassador Pilot Program grew out of passenger feedback and community engagement that expressed discomfort with fare enforcement officers who resemble law enforcement.
The Fare Enforcement Diversion Program will offer reduced fines, a community service option in lieu of payment, and a new appeal window.
The agency used many of the principles in the “8 Can’t Wait” campaign and as a guideline for the policy changes.
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