For the increasing number of customers with smartphones and tablets, safety is enhanced. New features, such as mobile ticketing, crowd-sourced information and even shopping, further improve the ride.

Teaming with advocacy groups to empower riders to stop sexual assault and harassment, using new campaigns and communication tools.

Agencies are looking beyond conventional ads and tapping new technology, such as virtual grocery stores, regenerative braking and Groupon, to bring in more funds.

VP, Client Services and Business Development, Northeast Region Parsons Brinckerhoff Boston

Using grant money from the Department of Homeland Security (DHS), MBTA will convert the Oak Street railway into a “mock” train station to carry out drills, which will also be accessible to emergency responders from all surrounding cities and towns.