METRO Magazine Logo
MenuMENU
SearchSEARCH

MBTA Proposes Low-Income Fare Program

If approved by the MBTA Board of Directors, these fare changes would go into effect in spring and summer 2024.

January 26, 2024
MBTA Proposes Low-Income Fare Program

This new program would apply on the Commuter Rail and would apply to the MBTA paratransit customers on the RIDE.

Photo: MBTA

3 min to read


The Massachusetts Bay Transportation Authority (MBTA) announced fare change proposals that aim to improve equity, increase ridership, and simplify fare rules, including the introduction of a reduced fare program for riders with low income.

Building upon the Healey-Driscoll Administration’s FY24 budget that includes $5 million for the MBTA to develop a low-income fares program, the new program would provide riders who are aged 26-64, non-disabled, and have low income with reduced fares of approximately 50% off on all MBTA modes.

Ad Loading...

Program participants will demonstrate eligibility via existing enrollment in programs with a cutoff of 200% of the federal poverty line (or lower).

Where Does the New Program Apply?

This new program would apply on the Commuter Rail and would apply to the MBTA paratransit customers on the RIDE, cutting the price for ADA trips in half for eligible riders. 

“We are incredibly excited about this program, which will make a difference in the lives of residents across the state and provide greater affordability, opportunity, and access to all MBTA service for residents as they travel throughout the week,” said Massachusetts Transportation Secretary/CEO Monica Tibbits-Nutt. “This underscores the bold vision and commitment of the Healey-Driscoll Administration to deliver equitable, reliable, and resilient transportation in a big way.”

If approved by the MBTA Board of Directors, these fare changes would go into effect in spring and summer 2024. 

The MBTA estimates the cost of the program to be approximately $52-62 million (including administrative costs, operating costs to meet induced demand, and fare revenue loss).

Ad Loading...

More than 60,000 riders are expected to qualify for and enroll in the program, which is expected to result in 7 million more trips per year.

To make the program further accessible throughout Massachusetts communities, the MBTA said it will partner with third-party Community-Based Partners to manage in-person customer service and eligibility verification.

Other MBTA Efforts

The MBTA is beginning 2024 with the goal of improving equity, increasing ridership, and more. Looking back at the past year shows the agency has been committed to improving all aspects of transit.

In September 2023, the MBTA announced it had provided an update to the Board of Directors on its efforts to increase the agency’s environmental sustainability and resilience.

The MBTA released agency-wide goals to guide its work, including a goal focused on reducing environmental impacts and increasing the resilience of the transit system.

Ad Loading...

The agency then launched the Bus Priority Vision and Toolkit. Through partnerships with communities and municipalities, bus priority allows the MBTA to make bus transit faster and more efficient through the creation of dedicated bus lanes, the implementation of transit signal priority, and the use of queue jumps.

In November, the MBTA launched its Track Improvement Program, an initiative to eliminate all existing speed restrictions and fix tracks closer to a state of good repair by the end of next year.

The program is part of the MBTA’s efforts to “Rebuild, Restore, and Reimagine” the public transit system.  

More Management

Terrel Smith

Terrel Smith Launches New TransitOne Venture, Focuses on Building Relationships

The company partners with manufacturers such as Kiel Seating, Camira Fabric, and TSI Video, focusing on areas that directly impact both passenger experience and operational performance.

Read More →
A group of people stand in the Harlem-148 Street 3 Station and pose during a ribbon cutting ceremony.
Managementby StaffMay 4, 2026

New Accessibility Upgrades Open at Harlem Subway Station

A new ADA-compliant ramp and station upgrades improve access, enhance the rider experience, and deliver millions in cost savings for the MTA.

Read More →
Erin Hockman
Managementby StaffMay 4, 2026

Iowa's DART Taps New CEO

Erin Hockman will officially assume the role on May 7, as current CEO Amanda Wanke departs to take a leadership position with Metro Transit in the Twin Cities.

Read More →
Ad Loading...
Caltrain trains on tracks
Railby StaffMay 1, 2026

Caltrain Survey Shows Record-High Rider Approval

The survey showed that commute trips still make up the majority of ridership, with most riders boarding 2 to 3 days a week, reflecting hybrid work schedules. Two-thirds of Caltrain riders have access to a car, while 37% of Caltrain riders are considered low-income.

Read More →
A VIA bus
Busby StaffMay 1, 2026

San Antonio's VIA Launches Next Round of Bus Improvements

The changes are designed to reduce overall travel time, shorten wait times, and get customers to their destinations more quickly.

Read More →
A graphic of a map showing a "Snapshot of Systemwide Vulnerabilities (projected)."
Managementby News/Media ReleaseMay 1, 2026

MBTA Unveils First Systemwide Climate Resilience Roadmap

The plan outlines strategies to protect transit infrastructure from extreme weather, prioritize critical investments, and improve system reliability as climate risks intensify.

Read More →
Ad Loading...

People Movement: DART Names Interim Chief, Clean Energy Taps New President/CEO

In this edition, we cover recent appointments and announcements at MCTS, Voith, and more, showcasing the individuals helping to shape the future of transportation.

Read More →
A person working on a bus
ManagementMay 1, 2026

Data-Driven Maintenance: Focusing Effort Where It Matters Most

Advances in data and analytics are giving transit agencies new opportunities to refine maintenance practices, improve efficiency and make more informed decisions about asset performance.

Read More →
transit tracker connectpoint
Sponsoredby Alex RomanMay 1, 2026

Connectpoint Expands Digital Signage Strategy with LED Push

Connectpoint is enhancing its digital signage strategy by integrating LED technology into its services.

Read More →
Ad Loading...
frontrunner bus
SponsoredMay 1, 2026

ADA Compliant Transit: Easier, More Dignified Travel for Every Passenger

Today’s riders—and the communities you serve—expect more from public transit. While ADA compliance is required, leading transit agencies know that true accessibility also means delivering dignity, efficiency, and a better rider experience. This whitepaper reveals why forward thinking agencies nationwide choose the Low Floor Frontrunner as their first choice for ADA compliant vehicles—setting a new standard with passenger first design, faster boarding, improved safety, and unmatched operational performance.

Read More →