Transdev identified specific locations in the Baltimore area, certain schools, churches, and government buildings, that would act like pseudo “park ‘n rides” for shuttle pick-ups.
Transdev
2 min to read
As part of its continuing efforts to support the communities it serves, Transdev North America has partnered with its client, Baltimore MTA (Maryland Transportation Association), to help essential Greater Baltimore Medical Center (GBMC) employees get to work.
Based on the unique circumstances that exist with the transportation contracts in Baltimore, Transdev’s partnership with Baltimore MTA also includes a cooperative agreement with all three supporting contactors — Transdev, along with First Transit and MV. Each contractor is providing essential support based on the service they provide for Baltimore MTA.
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Transdev identified specific locations in the Baltimore area, certain schools, churches, and government buildings, that would act like pseudo “park ‘n rides” for shuttle pick-ups. Transdev is transporting local, essential hospital workers from these designated pickup locations to the Greater Baltimore Medical Center.
“As a direct result of the unfortunate reduction in public transportation services, we were quickly reminded that essential employees in the healthcare industry extended far beyond doctors and nurses,” said Donald Scruggs, chief of mobility field operations, Baltimore MTA. “The loss of regular transit services affected all employees of the hospital, including the cafeteria workers, imaging techs, administrative staff, janitorial support, pharmacy workers, and housekeeping employees — all of who keep the hospital running efficiently every day,” added Scruggs. “These employees needed our help and we were glad to provide them with a solution and support.”
During this unprecedented time, Transdev remains aware of the need for life sustaining services beyond public transportation in the communities that it serves and continues to look for opportunities to provide assistance.
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.