METRO Magazine Logo
MenuMENU
SearchSEARCH

Cashless tolling offers U.S. cities weapon against urban congestion

Jack Finn is national director of toll services for HNTB Corp.

by Jack Finn
April 13, 2010
3 min to read


Congestion in London's central business district got so bad people joked that in the 1890s, the average speed by horse and buggy was about 12 km/h (8 mph). And, in 2002, the average speed was still 12 km/h.

In 2003, as congestion laid siege to his city, Mayor Ken Livingstone took a bold step and instituted cordon pricing. The concept: Reduce traffic into and out of a crowded 16-square-mile section of downtown London during business hours by charging a toll.

Ad Loading...

Instead of tollbooths, however, London is using a form of cashless tolling — digital cameras perched on sign gantries overhead, which snap license plate photos as vehicles pass underneath. Within a few days, the vehicle owner receives a bill of $8 to $13 (U.S. equivalent) per trip.

Results within London's cordoned zone were extraordinary:

  • Congestion decreased 21 percent.

  • Traffic speed increased 25 percent.

  • Traffic delays decreased.

  • Air quality improved.

  • Bus ridership increased.

  • Major London companies reported congestion pricing had not hurt their businesses.

For Fiscal Year 2007-2008, the program generated the U.S. equivalent of nearly $224 million in net profits, which went toward improving the city's transportation. Claiming the experiment a success, the city doubled the cordon zone in 2007 and reduced the enforcement period by one hour to offset the change.

Cashless tolling using electronic and video technologies have eliminated the need for tollbooths, making the once impossible idea of tolling city streets entirely possible. No additional right-of-way is needed — just erect an overhead gantry with a video camera.

Ad Loading...

As a result, several U.S. tollroads have converted to cashless tolling, including Miami's State Route 836; Houston's Westpark Tollway; Dallas' President George Bush Turnpike and Denver's E-470.

Each respective toll agency has converted all of its facilities to cashless systems, and many other toll agencies are exploring the conversion to cashless, as well as some U.S. cities that are interested in cashless congestion pricing.

Nice benefits package

Those U.S. cities interested in congestion pricing are discovering, as London has, that it can do more than unclog vital arteries. Cities that implement full-blown congestion pricing programs will sport a different look and feel; they will have:

  • Money to invest in transportation infrastructure. These days, cities don't have many options. Their transportation infrastructure is aging and their single-largest source of funding, the gas tax, is drying up. Congestion pricing provides an additional and desperately needed revenue stream.

  • The ability to vary pricing. Cashless tolling gives cities the flexibility to change toll rates according to demand and shift traffic patterns. During peak demand, the toll goes up to thin out the herd and keep traffic flowing. When demand drops, the toll goes down to encourage use. The concept is called variable pricing. It's the same theory utilities use. If you've ever paid an electricity bill, you know all about it.

  • Increased mass transit use. Motorists who don't wish to pay the toll will discover they can avoid it by taking advantage of the city's transit system.

  • Cleaner air. Less gridlock means less idling and, consequently, lower emissions. Ask any major city straining to stay in compliance with federal air quality regulations - that's huge.

Ad Loading...

As cities reach into their pockets for transportation funds and pull out nothing but lining, revenue-generating, congestion-busting options such as congestion pricing are going to become increasingly attractive. Look for one coming soon to a street near you.

Sources:U.S. Department of Transportation; Environmental Defense Fund; The Institute for Transportation and Development Policy and Transport for London.

 

 

 

Subscribe to Our Newsletter

More Bus

Railby StaffFebruary 2, 2026

Chicago Region Transit Ridership Grows in 2025

The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.

Read More →
King County Metro electric buses made by GILLIG.
Busby StaffJanuary 30, 2026

Seattle's King County Metro Introduces New Battery-Electric Buses

Rolling out in electric yellow and seafoam blue, the first battery-electric buses purchased from GILLIG will begin serving riders in south King County on February 2.

Read More →
Managementby StaffJanuary 29, 2026

Valley Metro Sees Strong Ridership Growth in 2025

The agency ranked top five among mid-sized U.S. transit systems, defined as agencies with 15 million to 50 million annual trips.

Read More →
Ad Loading...
Busby StaffJanuary 29, 2026

Subway Customer Satisfaction Reaches Record High, New York MTA Says

The subway system saw increases across all key metrics, with 62% of subway riders reporting they feel satisfied with the system overall.

Read More →
Busby StaffJanuary 28, 2026

New Orleans RTA Reaches Agreement with ATU

The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.

Read More →
Two ABQ RIDE busses at an intersection by Gold street in front of a parking structure.
Busby StaffJanuary 27, 2026

ABQ RIDE Launches Campaign to Bring Riders Back to the Bus

A new citywide campaign highlights free fares, improved service, and major upgrades to Albuquerque’s bus system.

Read More →
Ad Loading...
Busby StaffJanuary 27, 2026

California's OCTA Advances 2026 Initiatives Centered on Balance and Sustainability

The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.

Read More →
Railby Staff and News ReportsJanuary 26, 2026

People Movement: Virginia's DRPT Names New Director and More

In this edition, we cover recent appointments and announcements at HDR, MCTS, and more, showcasing the individuals helping to shape the future of transportation.

Read More →
Security and SafetyJanuary 22, 2026

Researchers Identify Top Risk Factors for Pedestrian-vehicle Crashes at Massachusetts Bus Stops

While their comprehensive analysis of bus stops focused on Massachusetts, the researchers are excited about the generalizability of the findings and application to other locations.

Read More →
Ad Loading...
ManagementJanuary 22, 2026

Florida's JTA Unveils Mobility Visioning Plan 2050 at State of the Authority Event

CEO Nat Ford’s address offered a look at highlights from 2025, with a focus on the future and the innovative ways the JTA is shaping mobility in Northeast Florida.

Read More →