Cashless tolling offers U.S. cities weapon against urban congestion
Jack Finn is national director of toll services for HNTB Corp.
Congestion in London's central business district got so bad people joked that in the 1890s, the average speed by horse and buggy was about 12 km/h (8 mph). And, in 2002, the average speed was still 12 km/h.
In 2003, as congestion laid siege to his city, Mayor Ken Livingstone took a bold step and instituted cordon pricing. The concept: Reduce traffic into and out of a crowded 16-square-mile section of downtown London during business hours by charging a toll.
Instead of tollbooths, however, London is using a form of cashless tolling — digital cameras perched on sign gantries overhead, which snap license plate photos as vehicles pass underneath. Within a few days, the vehicle owner receives a bill of $8 to $13 (U.S. equivalent) per trip.
Results within London's cordoned zone were extraordinary:
Congestion decreased 21 percent.
Traffic speed increased 25 percent.
Traffic delays decreased.
Air quality improved.
Bus ridership increased.
Major London companies reported congestion pricing had not hurt their businesses.
For Fiscal Year 2007-2008, the program generated the U.S. equivalent of nearly $224 million in net profits, which went toward improving the city's transportation. Claiming the experiment a success, the city doubled the cordon zone in 2007 and reduced the enforcement period by one hour to offset the change.
Cashless tolling using electronic and video technologies have eliminated the need for tollbooths, making the once impossible idea of tolling city streets entirely possible. No additional right-of-way is needed — just erect an overhead gantry with a video camera.
As a result, several U.S. tollroads have converted to cashless tolling, including Miami's State Route 836; Houston's Westpark Tollway; Dallas' President George Bush Turnpike and Denver's E-470.
Each respective toll agency has converted all of its facilities to cashless systems, and many other toll agencies are exploring the conversion to cashless, as well as some U.S. cities that are interested in cashless congestion pricing.
Nice benefits package
Those U.S. cities interested in congestion pricing are discovering, as London has, that it can do more than unclog vital arteries. Cities that implement full-blown congestion pricing programs will sport a different look and feel; they will have:
Money to invest in transportation infrastructure. These days, cities don't have many options. Their transportation infrastructure is aging and their single-largest source of funding, the gas tax, is drying up. Congestion pricing provides an additional and desperately needed revenue stream.
The ability to vary pricing. Cashless tolling gives cities the flexibility to change toll rates according to demand and shift traffic patterns. During peak demand, the toll goes up to thin out the herd and keep traffic flowing. When demand drops, the toll goes down to encourage use. The concept is called variable pricing. It's the same theory utilities use. If you've ever paid an electricity bill, you know all about it.
Increased mass transit use. Motorists who don't wish to pay the toll will discover they can avoid it by taking advantage of the city's transit system.
Cleaner air. Less gridlock means less idling and, consequently, lower emissions. Ask any major city straining to stay in compliance with federal air quality regulations - that's huge.
As cities reach into their pockets for transportation funds and pull out nothing but lining, revenue-generating, congestion-busting options such as congestion pricing are going to become increasingly attractive. Look for one coming soon to a street near you.
Sources:U.S. Department of Transportation; Environmental Defense Fund; The Institute for Transportation and Development Policy and Transport for London.
More Bus

Frontrunner Bus Group Expands with New Massachusetts Headquarters
The significantly larger facility will provide the infrastructure needed to support the company’s growing workforce, advanced technologies, and expanding product line.
Read More →
Joshua Schank on Transportation Innovation, Risk, and the Future of Mobility
In this edition of METROspectives, Joshua Schank discusses lessons from launching LA Metro’s Office of Extraordinary Innovation, the challenges of advancing new mobility technologies, and much more.
Read More →
Reinventing Fleet Maintenance with Real-time Visibility and AI
Transit leaders need to know what needs fixing, where to look, who is responsible, when work is completed, and what it costs without having to chase information across disconnected systems.
Read More →
SamTrans Sets Priorities for Potential Connect Bay Area Revenue
The board-approved framework allocates future funding to maintaining service, rider improvements, equity initiatives, and infrastructure repairs.
Read More →
When Routine Fails: How Public Transit Must Adapt for the World Cup
The 2026 FIFA World Cup will test transit agencies’ ability to manage unpredictable travel patterns, making real-time data and operational flexibility critical to moving millions of visitors efficiently.
Read More →
Photo Highlights from APTA's 2026 Mobility Conference
The photo gallery captures scenes from the conference, including the International Bus Roadeo, exhibit hall activities, the Bus Showcase, and much more.
Read More →
Chicago's NITA Act Moves Into Next Phase as Service Improvements Begin
Rider-focused improvements will begin rolling out across the system immediately as CTA, Metra, and Pace increase service this summer in the six-county region.
Read More →
Philadelphia's SEPTA Approves Annual Transit Service Plan
Between 2021 and 2024, SEPTA held more than 200 public meetings — including 144 in-person sessions — throughout the SEPTA service region.
Read More →A True Low-Floor Minibus Design Delivers Better Accessibility and Efficiency for Everyone
As transit demands evolve, so should your fleet. Download the whitepaper to see how the Low-Floor Frontrunner Minibus compares to traditional options.
Read More →
WMATA Debuts 'Fares Pay for Service' Awareness Campaign
The campaign was highlighted during a media event at the Paul S. Sarbanes Transit Center in Silver Spring, where WMATA’s GM/CEO Randy Clarke joined Metro Transit Police officers, WMATA management team, board members, and staff to expand fare enforcement and customer education efforts on Metro Bus routes throughout the region.
Read More →