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Management•by Staff•May 1, 2006

APTA focuses on customer service

Highlights from the APTA Bus and Paratransit Conference general forum, which included presentations from Rick Ruddell, president/executive director of the Fort Worth Transportation Authority; Joyce Olson, CEO of Snohomish County (Wash.) Public Transportation Benefit Area Corp.; Kim Green, president of GFI Genfare; and Art Leahy, CEO of the Orange County (Calif.) Transportation Authority (OCTA).

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Management•by Staff•April 1, 2006

Chilean crash triggers crackdown on unsafe buses

The Chilean federal government is heavily regulating companies that provide bus trips to tourist sites.

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Management•by Frank Di Giacomo, Publisher•April 1, 2006

As good as it gets?

No matter how good your customer service is now, it could be enhanced in a way that will better fulfill your organization's mission.

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Management•by Adam Ruseling, Editorial Assistant•April 1, 2006

Bus Air Conditioning Systems Enhance Safety and Comfort

Climate control systems don't just keep the air comfortable and cool. They're a critical part of limiting unruly behavior, aiding the health of riders with disabilities and keeping other bus components from breaking down.

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Management•by Janna Starcic, Senior Editor•April 1, 2006

Coach Operators Beef Up Lean Times With School Bus Service

With its steady cash flow, school bus service is an appealing way for motorcoach operators looking to diversify and fill in service gaps.

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New Mobility•by Greg Moscoe, David Kantor and Cliff Henke•April 1, 2006

10 Technologies That Will Shape the Future of Public Transportation

As public transit continues to grow in popularity in the U.S., advances in propulsion, software, ITS, fare collection and other areas will have a direct effect on ridership in the next decade.

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Management•by Staff•April 1, 2006

OCTA's Art Leahy Balances Buses, Rail and Freeways

Orange County Transportation Authority's CEO straddles a wide range of transportation responsibilities in California's second-most populous county. Delivering top-notch customer service and improving efficiency are among his top priorities.

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Management•by Joey Campbell, Managing Editor•April 1, 2006

Crash Energy Management Signals Paradigm Shift in American Rail Safety

Across the globe, rail safety tends to emphasize prevention through a range of communications and sensing technologies. But recent accidents in the U.S. have placed the focus on railcar design and minimization of collision impact.

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Management•by Staff•April 1, 2006

Contractors Feel Strain of Tight Transit Markets

Four contractor executives talk about the challenges they face in expanding the volume of transit service operated by the private sector. Key hurdles include fixation on price, labor concerns and cutthroat competition for marketshare.

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Management•by Steve Hirano, Editor•April 1, 2006

What coach operators need to know about 2007 engines

Engines and filters will require ultra low sulfur diesel, which is more expensive than traditional diesel.

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