Topic : feedback

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FMCSA, NHTSA seeking input on testing vehicles with automated driving systems

Mobility| May 23, 2019

Seeking comments at this stage to ensure that all potential approaches are fully considered as the agencies move forward with these regulatory actions.

NJ TRANSIT creates new role to improve customer experience

Management & Operations| April 29, 2019

Stewart Mader was named as the agency's first customer advocate & chief customer experience officer.

Management & Operations| May 19, 2018

Palm Tran focuses on importance of its bus operators

Since the day-to-day tasks of bus operators are hard work, Palm Tran and county officials honored the drivers through “Bus Operator Appreciation Day” in April.

Motorcoach| April 25, 2016

FMCSA seeks feedback on motorcoach Beyond Compliance program

To date, FMCSA has held three public listening sessions on this program and previously received input from its Motor Carrier Safety Advisory Committee.

March 9, 2016

Focus on Coaching to Raise Driver Training Effectiveness

Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.

June 8, 2015

Recognizing a Job Well Done at Your Bus Operation

In most organizations, 80% to 95% of all bus operators are found to be safe, reliable and courteous, but often, they don’t know it because nobody tells them. If safe bus operation represents a core value for your property, what are you leaders doing to encourage and reinforce the desired behaviors among your bus operators?

University| October 21, 2013

DePaul students vent about Ventra

The event was attended by SGA members as well as members of the universities’ administration and representatives from the Chicago Transit Authority.
Bus| September 21, 2012

D.C. Metro releases new bus map drafts

Hopes to gather additional feedback on the draft maps from bus customers over the next few weeks. Customer feedback and suggestions will be incorporated into the final map design.
Rail| September 7, 2012

FRA proposes rail system safety programs rulemaking

SSPs would be designed to help the railroad proactively identify and mitigate or eliminate hazards and the resulting risks on each railroad’s system.
Bus| September 5, 2012

Ann Arbor, Mich. five-year plan moves forward

Officially titled the “Five-Year Transit Program,” includes projected operating and capital expenses of the program that total nearly $223 million over the five-year period. The five-year expenditures would be offset by an estimated $184.2 million in revenue, resulting in a “gap” of $38.8 million.
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