Topic : feedback

1 - 10 of 17 Previous Next

Rider survey finds customer satisfaction with DCTA services, staff

Management & Operations| August 1, 2019

The agency received a total of 2,629 responses, which is equal to 20% of the average daily ridership for April 2019. 

Boston-area BRT pilots bring faster commutes, public enthusiasm

Bus| June 25, 2019

Public survey responses indicate the pilots sparked new ideas about local street use, with many respondents supporting making the pilot elements permanent or even expanding their reach.

Management & Operations| June 4, 2019

Palm Tran expands statistics feeback program

Initiative will grant PT-Stat team leaders another opportunity to express ideas and updates on a weekly, rather than monthly, basis.

Accessibility| May 28, 2019

MV Transportation lands 5-year King County Metro paratransit contract

The contract incorporates feedback from customers, caregivers, stakeholders, and community organizations.

Mobility| May 23, 2019

FMCSA, NHTSA seeking input on testing vehicles with automated driving systems

Seeking comments at this stage to ensure that all potential approaches are fully considered as the agencies move forward with these regulatory actions.

Management & Operations| April 29, 2019

NJ TRANSIT creates new role to improve customer experience

Stewart Mader was named as the agency's first customer advocate & chief customer experience officer.

Management & Operations| May 19, 2018

Palm Tran focuses on importance of its bus operators

Since the day-to-day tasks of bus operators are hard work, Palm Tran and county officials honored the drivers through “Bus Operator Appreciation Day” in April.

Motorcoach| April 25, 2016

FMCSA seeks feedback on motorcoach Beyond Compliance program

To date, FMCSA has held three public listening sessions on this program and previously received input from its Motor Carrier Safety Advisory Committee.

March 9, 2016

Focus on Coaching to Raise Driver Training Effectiveness

Dr. Donald Kirkpatrick long ago defined four levels of evaluation to determine the effectiveness of any training program. It is common for the bulk of effort being put forth by any training department to focus on Level 1 and Level 2. This typically manifests as the time we spend planning for and executing the prescribed training activities that form our learning programs. Many organizations are now finding that they have the most potential for achieving performance improvements by focusing more energy and resources toward Level 3 activities, such as coaching.

June 8, 2015

Recognizing a Job Well Done at Your Bus Operation

In most organizations, 80% to 95% of all bus operators are found to be safe, reliable and courteous, but often, they don’t know it because nobody tells them. If safe bus operation represents a core value for your property, what are you leaders doing to encourage and reinforce the desired behaviors among your bus operators?

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