Eighty-two percent of survey respondents said they would likely recommend DCTA services to a family member or friend.
DCTA
2 min to read
Eighty-two percent of survey respondents said they would likely recommend DCTA services to a family member or friend.
DCTA
Many of Texas’ Denton County Transportation Authority (DCTA) passengers are enjoying the ride according to the agency’s recent biennial passenger survey, which was released this past April to gather input from riders on their perspective on DCTA’s system.
The survey was available online and on paper, as well as in English, Spanish, and Hakha Chin. DCTA received a total of 2,629 responses, which is equal to 20% of the average daily ridership for April 2019. The margin of error was 1.71%. DCTA presented the survey results to its board of directors during the June 2019 board meeting.
Respondents were asked to rank the system’s services and the results include:
Survey respondents described the following areas of DCTA’s mobility services as excellent or good: 92% for affordability, 91% for employee service, and 86% for safety.
82% of survey respondents said they would likely recommend DCTA services to a family member or friend.
HOW OFTEN PASSENGERS RIDE DCTA
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Respondents were asked how often they ride DCTA and the responses include:
57% of survey respondents use DCTA services daily.
24% of survey respondents use DCTA services once or twice a week.
8% of survey respondents use DCTA services a few times a month.
11% of survey respondents use DCTA services occasionally throughout the year.
WHERE PASSENGERS GO RIDING DCTA
Respondents were asked to specify where they go when they ride DCTA and the results include:
49% of survey respondents use DCTA services to get to school.
10% of survey respondents use DCTA services to get to work.
10% of survey respondents use DCTA services to save money.
7% of survey respondents use DCTA services to avoid traffic.
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*24% of survey respondents didn’t answer this question*
The region’s fixed-route system finished out the year with a total of 373.5 million rides. Adding 12.3 million rides over 2024 represents an increase that is equal to the annual transit ridership of Kansas City.
The service is a flexible, reservation-based transit service designed to close the first- and last-mile gaps and connect riders to employment for just $5 per day.
The upgraded system, which went live earlier this month, supports METRO’s METRONow vision to enhance the customer experience, improve service reliability, and strengthen long-term regional mobility.
The agreement provides competitive wages and reflects strong labor-management collaboration, positive working relationships, and a shared commitment to building a world-class transit system for the community, said RTA CEO Lona Edwards Hankins.
The priorities are outlined in the 2026 Board and CEO Initiatives and Action Plan, which serves as a roadmap to guide the agency’s work throughout the year and ensure continued progress and accountability on voter-approved transportation investments and essential mobility services.
